Team operations
Team notifications
Bring supported alerts and agent-update summaries to your business team.
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Zoom in or scroll to inspect details. Enabled features and results depend on your business setup and connected services.
What shapes the experience
Business team recipients and the notification settings supported by each event type.
What to know
Recipient and channel rules vary by event type. Notifications may combine related updates; an alert does not mean a teammate has acted on it.
Need setup steps or troubleshooting? Browse the written help guides.