Insights
Feedback review and agent changes
Discuss agent behavior, review proposed changes and inspect later results.
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Zoom in or scroll to inspect details. Enabled features and results depend on your business setup and connected services.
What shapes the experience
An assigned agent, feedback setup, an authorized reviewer and the appropriate owner contact for a check-in.
What to know
Completing a feedback call does not approve changes. Supported proposed changes need their applicable review path, and later measurements do not guarantee that a change caused an improvement.
Explore connected workflows
Need setup steps or troubleshooting? Browse the written help guides.