01 / Answered
Somebody picks up the thread
A WhatsApp message no longer waits on one person’s phone. Kai reads it and replies the way he answers your calls: asks what the customer needs and gets the details your team will want.
WhatsApp for KaiCalls
WhatsApp, answered.
Your customers already message you on WhatsApp. Kai answers those messages the same way he answers your phone, and keeps every thread with the customer it belongs to.
Setup is hands-on: we connect your approved WhatsApp sender with you. There is no self-service signup in the dashboard yet.
Kai answers WhatsAppSame inbox as your callsSTOP and START honored24-hour window trackedKai answers WhatsAppSame inbox as your callsSTOP and START honored24-hour window trackedKai answers WhatsAppSame inbox as your callsSTOP and START honored24-hour window tracked
Once your sender is connected
Kai automaticallyanswers the first message.
02 / Filed
One customer, one record
The WhatsApp thread lands next to that customer’s calls and texts, marked as WhatsApp. You never have to ask which app a conversation happened in.
03 / By the rules
WhatsApp’s rules, handled
Replies only go out while Meta’s 24-hour customer service window is open. STOP and START on WhatsApp are recorded as their own consent, separate from texts.
Your WhatsApp reality check
Same messages. Nobody left waiting.
Before Kai
- WhatsApp pings one person’s phone while they are on a job
- The 24-hour reply window closes before anyone notices
- A STOP request lives in someone’s memory
- The thread sits apart from the customer’s calls and texts
With Kai
- Kai replies and gathers the details while you work
- Replies go out while the window is open, never after
- STOP and START are saved per channel, automatically
- Every call, text and WhatsApp thread is on one record
How it gets connected
Five things, then we plug it in.
Your business completes Meta and Twilio approval. Bring these to the setup call. If one is missing, we tell you the next step instead of calling the channel ready.
How we confirm it works
Twilio must show the sender as approved, and a real WhatsApp message must reach the right KaiCalls business. A submitted form is not enough.
- 01
Verified Meta Business account
Meta must verify the business that will own the sender.
- 02
WhatsApp Business Account
The WABA must belong to that verified business.
- 03
Dedicated phone number
It must receive a verification code and cannot already be registered with WhatsApp.
- 04
Approved display name
Meta reviews the business name customers will see.
- 05
Connected Twilio account
The approved sender must be attached to your business's Twilio account.
Frequently asked questions
Can I connect WhatsApp from the KaiCalls dashboard?
Not yet. KaiCalls does not currently create or approve WhatsApp senders inside the dashboard. Your business must complete the Meta and Twilio sender-registration steps first.
What does my business need?
You need a verified Meta Business account, a WhatsApp Business Account, a dedicated phone number that can receive a verification code, an approved display name, and a connected Twilio account.
What can KaiCalls do after the sender is connected?
KaiCalls can receive WhatsApp messages, keep the conversation and customer record together, process WhatsApp opt-in and opt-out requests, and send replies while Meta's 24-hour customer service window is open.
Can KaiCalls message a customer after the 24-hour window closes?
Not today. KaiCalls blocks free-form WhatsApp messages outside the 24-hour customer service window. Approved message-template support has not been added yet.
How do you confirm the connection works?
Twilio must show the sender as approved, and a real inbound WhatsApp message must reach the correct KaiCalls business. A submitted form or dashboard label is not enough.
Stop leaving WhatsApp on read.
Tell us about your WhatsApp number and we will walk through what it takes to connect it.
Set up WhatsApp with us