Connect your WhatsApp business number to KaiCalls
Once an approved Twilio WhatsApp sender is connected, KaiCalls can receive customer messages, keep the conversation with the lead record, and reply during Meta's 24-hour customer service window.
Talk through WhatsApp setupWhat works today
The message-handling side is built. These capabilities apply after your approved sender is attached and a real WhatsApp message reaches KaiCalls.
- Receive Twilio WhatsApp messages in the KaiCalls inbox
- Keep the conversation and customer record together
- Handle WhatsApp STOP and START requests
- Track Meta's 24-hour customer service window
- Send replies while that service window is open
Sender setup is hands-on
KaiCalls does not currently offer self-service Meta signup or create WhatsApp senders inside the dashboard. We can help check the requirements and connect the finished sender, but your business must complete Meta and Twilio approval.
How connection is confirmed
Twilio must show the sender as approved, and a real inbound WhatsApp message must reach the correct KaiCalls business. A submitted form or dashboard label is not enough.
What you need before we connect it
Bring these items to the setup call. If one is missing, we will identify the next provider step instead of calling the channel ready.
Verified Meta Business account
Meta must verify the business that will own the sender.
WhatsApp Business Account
The WABA must belong to that verified business.
Dedicated phone number
It must receive a verification code and cannot already be registered with WhatsApp.
Approved display name
Meta reviews the business name customers will see.
Connected Twilio account
The approved sender must be attached to your business's Twilio account.
WhatsApp setup questions
Can I connect WhatsApp from the KaiCalls dashboard?
Not yet. KaiCalls does not currently create or approve WhatsApp senders inside the dashboard. Your business must complete the Meta and Twilio sender-registration steps first.
What does my business need?
You need a verified Meta Business account, a WhatsApp Business Account, a dedicated phone number that can receive a verification code, an approved display name, and a connected Twilio account.
What can KaiCalls do after the sender is connected?
KaiCalls can receive WhatsApp messages, keep the conversation and customer record together, process WhatsApp opt-in and opt-out requests, and send replies while Meta's 24-hour customer service window is open.
Can KaiCalls message a customer after the 24-hour window closes?
Not today. KaiCalls blocks free-form WhatsApp messages outside the 24-hour customer service window. Approved message-template support has not been added yet.
How do you confirm the connection works?
Twilio must show the sender as approved, and a real inbound WhatsApp message must reach the correct KaiCalls business. A submitted form or dashboard label is not enough.