What's New at KaiCalls
Stay up to date with the latest features, improvements, and integrations we've shipped to help you capture more leads.
October 2026
40 updatesAdd KaiCalls to Claude in One Click
Connecting KaiCalls to Claude is now one click. The link opens Claude's add-connector box with everything filled in. Your welcome email now has links for both Claude and ChatGPT so you can ask Kai from your chat app.
Why it matters: You can check calls and leads from the chat app you already use, without copying any setup details.
Every Text to Your Line Lands in Your Email
Each text a customer sends to your line now comes to your email, titled as a text from their number. If they send a few texts in a row, you get one email with all of them and any replies. It links straight to the conversation in your dashboard.
Why it matters: You never miss a customer's text, even a follow-up in the same chat.
Owner Texts Go to Phones That Can Get Them
Call summaries and alerts now go to the numbers you set up for texts, and skip a number that turned out to be a landline. Calls you make to your own line no longer count toward your plan usage.
Why it matters: Your call alerts reach your cell instead of failing at a desk phone, and your usage numbers stay true.
Smoother Ring-First Hand-Offs
While Kai tries your phones, your caller now just hears ringing, with no 'one moment, let me connect you.' If you press 1 to take a call, you hear 'Connected. Say hello.' so you know to start talking. If your cell forwards an unanswered call on to Kai, the caller's real number is kept, and these hand-offs no longer show up as failed calls.
Why it matters: The call feels like a normal phone call to both of you, and you still get the lead and the callback number.
See Who Called and Which Transfers Connected
Your Calls page has a new Caller types and transfers report. Pick today, yesterday, this week or this month to see new leads, returning customers and other callers, plus transfers that really connected. You can also ask Kai for the same numbers when you call your line.
Why it matters: You can see at a glance who is calling and whether hand-offs reach your team.
Enter a Promo or Referral Code at Checkout
Pricing and checkout now have a 'Have a code?' field. Type a promo or referral code and it is checked before you pay. You no longer need a special link to use one.
Why it matters: If someone gave you a code, you can use it in one step.
Sign In With an Authenticator App
You can now add an authenticator app to your account from Security settings, plus a backup device. Once it's set up, you enter a code from the app when you sign in. A new help page walks you through it.
Why it matters: Your account stays safe even if someone learns your password.
Kai Takes a Message When a Booking Fails
If Kai can't lock in a time, he now takes the caller's name and number so your team can confirm, instead of telling them to try again. Your call summary text adds a 'call them back' line when a booking failed or the call dropped. Kai also says a short hold line when a lookup takes a moment.
Why it matters: A failed booking turns into a callback, not a lost customer.
More Reliable Texting
Replies to customer texts no longer fail with an error on lines where memory is off. More ways of saying stop, like 'stop texting me' or 'opt-out', are now honored, while 'can you stop by at 3?' is not. Your own alerts and sign-in codes can no longer be held up by other businesses' text campaigns.
Why it matters: Customers get real answers by text, and people who opt out stay opted out.
Your Cell's Voicemail No Longer Takes the Call
When Kai rings your cell first, he now checks that a real person picked up. If your phone is off or busy, or a voicemail box or call screener answers, the caller comes back to Kai instead. When you pick up, the call still connects right away, and the ring time follows your own setting.
Why it matters: Callers reach you or Kai, never your voicemail greeting.
Transfers Reach You When No Number Is Set
If a caller asks to talk to you and you never set a transfer number, Kai now sends the call to your cell on file. Before, the caller heard that no one was available.
Why it matters: A caller who wants you can reach you, even if you skipped that setting.
Pick Up and You're Talking to the Caller
When you have Kai ring your phone first, picking up now connects you to the caller right away. By default there is no announcement and no press 1. If you don't answer in about 18 seconds, Kai takes the call. When you call your own business line, Kai no longer rings you first, and business hours now follow your own time zone.
Why it matters: You answer like a normal business phone, and Kai still catches the calls you miss.
Texting Setup Without an EIN
If your business doesn't have an EIN, you can now tick "I don't have an EIN" and still register your line for texting. We file it as a sole proprietor. The carriers then text your cell phone, and you reply to finish.
Why it matters: Small shops and side businesses can turn on texting without a tax ID.
Talk to Kai in Spanish on Your Own Line
When you call or text your own line, you can now say "talk to me in Spanish" or "either language is fine." Kai then greets you, briefs you and answers in Spanish, or follows along as you switch.
Why it matters: Spanish-speaking owners can run their business by phone in their own language.
Trusted Caller ID
New phone lines now show your business name as caller ID. A new Trusted caller ID page shows each line's status, sets your name on older lines with one tap, and walks you through filing your numbers with the free spam registries.
Why it matters: People are more likely to pick up when Kai calls them back, instead of seeing a spam warning.
A Morning Report on Your Calls
You now get an email around 7am the morning after a day with 3 or more answered calls. It shows calls answered, new and returning callers, voicemails and callbacks waiting. Every Monday you get a roundup of the week before. You can turn it off in your notification settings.
Why it matters: You know what happened on your line yesterday without logging in.
Kai Learns Your Business From Your Website
However you sign up, Kai now reads your website to fill in your services and common questions. If your site shows the booking software you use, we let you know and offer a one-tap connect. New connections send every call to your booking software from the start.
Why it matters: Kai knows your business sooner, with less typing from you.
Move Up a Plan in One Tap, or Pay Yearly
On your subscription page you can move to the next plan with one tap. It shows up first when you've used most of your answered calls, and usage alerts now link straight to it. You can also choose yearly billing at checkout. Monthly is still the default.
Why it matters: You can grow your plan when you get busy, or pay once a year, without a support ticket.
Rentopian: Kai Knows Your Customers and Bookings
With Rentopian connected, Kai recognizes a past customer when they call and can read back their upcoming order times and items. He can check if items are open on a date and send quotes with real items in them. When you call your own line, you can ask things like "what's going out this weekend" or "how many patio heaters go out this week," or look up a customer by full name.
Why it matters: Callers get real answers about their rental, and you can check your schedule from the truck.
Designed Emails and a Clearer Campaigns Page
When you email from your connected mailbox, you can now start from a template and add your branding, a headline, a button and preview text. You see a phone and desktop preview, and what you see is what gets sent. Drafts survive a reload. Email campaigns now have their own page to write, review, approve, launch and stop, and you can import contacts that only have an email address.
Why it matters: Your emails look like they came from your business, and you don't lose a draft halfway through.
Bring Kai to Your Video Meetings
You can now send Kai into a Zoom, Google Meet, Teams or Webex meeting with its link, using your connected assistant app. Kai listens, answers when someone says his name, and emails you a summary afterward.
Why it matters: You get meeting notes without taking them yourself.
Kai Knows Your Existing Customers
In Settings, under Your customers, you can upload your customer list as a CSV or Excel file. You see a preview first and can undo the import. When someone on the list calls, Kai greets them as a returning customer and your text says so. They never set off new-lead alerts or automated texts.
Why it matters: Your regulars get treated like regulars from their very first call to Kai.
Run an Offer by Calling or Texting Kai
Tell Kai something like "send our fall deal to last year's customers, ends Sunday." Kai writes the email and texts you a preview with how many people will get it. It only goes out when you reply SEND, and you can cancel or ask for status any time. It only goes to customers who gave permission to be emailed.
Why it matters: You can run a promotion from your phone in a minute, without opening the dashboard.
Call Customers From Your Cell With Your Business Number
In the dashboard dialer, Call from my cell rings your cell from your business line. Kai says who you are being connected to, then puts you through to the customer.
Why it matters: You can call a customer back from your own phone and still show your business number.
Send Leads to Your CRM in Its Own Format
Each webhook can now rename fields, add the headers your CRM needs, and pick how the data is sent. Ready-made starting points cover Litify, Filevine, Clio Grow, Lead Docket, GoHighLevel and a general CRM. A Test button shows the exact data your CRM gets, built from your latest real lead, and what your CRM replied.
Why it matters: New leads go straight into your CRM without a go-between tool to reshape them.
Add Contacts to Your Own Business
Business owners and admins can now add contacts from the dashboard. Before, the Add a contact page turned owners away. If you have one business, it is picked for you.
Why it matters: You can put a customer in your list yourself, without asking for help.
Alerts for Every Call From a Repeat Caller
You used to get an email and text only for a caller's first call. Now each new call from someone who has called before can alert you again. Kai also retries your alert text from another of your lines if the first line can't send it.
Why it matters: A returning customer with a new request reaches you, not just the first-time callers.
Verify Your Business by Uploading a Document
You can now upload an EIN letter, a state registration, or a business license from your level page. Once our team approves it, your level updates right away. The higher levels now need a verified business.
Why it matters: Real businesses can prove who they are and unlock higher limits without waiting on a text registration.
Ask Kai About Your Level
Call or text your own line and ask Kai what level your account is at, what the next level unlocks, and how many calls and texts you have left today. If Kai can't place a call or text because of a daily limit, he tells you which step raises it. You also get an email when outbound calls are paused, when they are back on, and when you reach a new level.
Why it matters: You always know why a limit applies and exactly what to do next.
Text Kai to Save a Contact or Call Someone Back
When you text your own line, Kai can now save a new contact or call a customer back for you, the same as when you call in. The usual checks on who can be called still apply.
Why it matters: You can hand off a callback from a quick text, even when you can't talk.
Follow-Up History on Every Contact
Each contact's page now shows every follow-up Kai sent or has lined up: texts waiting to go out, texts sent or delivered or failed, and emails waiting for your approval, with the exact message and the call it came from. Texts waiting to send also show in your Messages view.
Why it matters: You can see at a glance whether a customer already heard back, so nobody gets missed or contacted twice.
Call Your New Number Right After Checkout
When your payment goes through, the screen now shows your new number with a button to call it, so you can hear Kai answer right away. After that test call, you see what happened: a short summary, the caller details Kai took down, and whether your text and email recap went out. Forwarding and moving your old number are shown as optional next steps, not something your line needs to work.
Why it matters: You hear Kai answer your own line in the first minute, instead of wondering if setup worked.
Fewer Repeat Emails, and New Teammates Get Lead Alerts
Your weekly summary now arrives as one email, not one copy per admin phone. Backup emails only go out when no other email already carries the news. When someone joins your team, they are added to your lead alert emails right away.
Why it matters: Your inbox stays quiet, and nobody on your team misses a new lead.
A Simpler Phone Page
The Phone page now shows just your number, one line on how it answers, a Call or Text button, and your recent calls. A warning shows up only when something needs fixing. Lines, setup, and testing moved to a separate Phone Settings page.
Why it matters: You can see who called and call them back without scrolling past setup screens.
A Setup Built for Landlord Eviction Firms
Eviction firms that represent landlords can now start with a setup made for them. Kai asks first if the caller is a landlord or a tenant, takes the full new-matter details from landlords, and politely points tenants to local legal aid. He flags urgent calls, like a court date this week, and never quotes fees or outcomes.
Why it matters: Your line screens callers the way your firm does from the very first call.
Correct Call Forwarding Steps for More Carriers
Forwarding help now matches each carrier's own instructions for Visible, Google Fi, Spectrum Voice, Comcast Business, and Google Voice. Owners on Liberty and Claro in Puerto Rico can now pick their carrier too.
Why it matters: You get steps that work on your carrier, so only the calls you miss go to Kai.
Kai Stays on Track When a Caller Goes Quiet
When a caller pauses, Kai now picks up from the last thing said. If he missed an answer, he checks it back instead of asking again, and he never asks the caller to spell something twice.
Why it matters: Callers don't get stuck repeating themselves and hang up.
See Your Account Level and Your Next Step
Your dashboard now shows your account level, what to do next to move up, and today's limits as simple meters. Kai walks you through the first setup steps and celebrates each level you reach.
Why it matters: You always know where you stand and what unlocks next, instead of finding out when something is blocked.
Text Campaigns Can Target by Calls, Score, and Recent Texts
When you pick who gets a text campaign, you can now filter by their last call, their lead score, and whether they got a text recently. Opt-outs and consent rules still apply to every send.
Why it matters: Your texts reach the right people and skip the ones you just talked to.
Your Own Call Script Is Kept Whole at Signup
If you paste your own call script or business notes when you sign up, Kai now keeps them in full and follows them on calls. Before, a long script could get cut into short pieces.
Why it matters: Kai answers the way you asked from day one.
September 2026
10 updatesYour Phone Rings If Kai Can't Pick Up
If something on our side stops a call from reaching Kai, the call now rings your phone instead of going silent or dropping. If you don't answer, the caller can still leave a voicemail.
Why it matters: A caller always reaches a person or a voicemail, even when something goes wrong.
Customers Can Book and Send Photos by Text
When a customer texts your number, Kai can now answer from what he knows about your business, share your hours, and book or move their visit. Photos customers text you are saved and show in your Messages inbox.
Why it matters: Customers who would rather text than call can get booked without waiting on you.
Track Quote Requests to Quoted or Booked
Mark each quote request Kai took as quoted or booked. If requests are still waiting on a price after your set window, Kai texts your alert numbers with a link to catch up. Kai never texts the customer about it.
Why it matters: No quote request slips through the cracks, and you can see which calls turned into jobs.
Zendesk: Call Tickets and Help Articles
Connect Zendesk and each call can open a ticket with the caller, a summary and a link to the call. Kai can also learn from your published help articles, and send his own answers back to Zendesk as drafts for you to review.
Why it matters: Your support team sees every call in the tool they already use, and Kai answers the same way your help center does.
Missed-Call Text-Back Sends Right Away
When a caller hangs up before anyone answers, Kai texts them back the moment the call ends, on any phone setup. You can turn it on or off and edit the message in Notification settings. New accounts start with it on.
Why it matters: A caller you missed hears from you in seconds, before they call someone else.
The Phone Book and Your Own Booking Page
KaiCalls now has a public phone book of businesses you can browse by service, state and city. Each listed business gets its own page where customers can book a time on your calendar, or chat, call or text you. Listing is your choice and you can turn it on or off.
Why it matters: New customers can find you and book you without waiting for a call back.
FAQ and Special Instructions, Plus Website Autofill
Your business profile has a new FAQ and Special Instructions box for rules like when to transfer a call or how to handle price questions. Kai follows them on every call. A new button fills in your profile from your website, and you check it before you save.
Why it matters: You can tell Kai your house rules in plain words without touching any settings deep in the editor.
Choose the Questions Kai Asks Every Caller
Pick from common questions like email, service address, urgency and budget, or write your own. Kai asks them on the call and saves each answer to the contact, with a link to the call it came from. Kai can also check if a caller fits your service area and services, and marks calls that need a follow-up.
Why it matters: Every message comes back with the details you need to call back and quote the job.
Text Campaigns and a Better Text Composer
Send one text to a group of contacts, or a short series of follow-up texts that stops as soon as someone replies or opts out. Before you send, you see who will get it and who will be skipped and why. When you text one contact, you can add a tracked short link, reuse saved messages, keep a draft, or text right from the dialer.
Why it matters: You can follow up with many customers at once and still only text people who said yes to texts.
Schedule a Text by Calling or Texting Kai
Tell Kai "text John tomorrow at 3 to confirm" on a call or in a text, and he sends it at that time. Ask Kai what is scheduled, and cancel any text that has not gone out yet.
Why it matters: You can set up a reminder text in seconds from your phone and stop thinking about it.
August 2026
12 updatesDeduplicated Review Request Emails
Review-request emails to your customers are now deduplicated, so the same customer won't get asked for a review twice for the same visit.
Why it matters: Your customers get one clean ask for a review, not a spammy repeat that makes your business look disorganized.
WhatsApp as a Deployment Channel
Kai can now answer and message customers on WhatsApp, not just phone calls and SMS, with a dashboard status view showing your sender's setup and delivery health.
Why it matters: Meet customers where they already are — WhatsApp is now a real front door to your business, not just a phone number.
Affiliate and Partner Program
KaiCalls now has a self-serve affiliate program — partners can sign up, get a referral link, and earn tracked commission payouts automatically.
Why it matters: If you know other business owners who'd benefit from Kai, you can now refer them and get paid for it, automatically.
Ring-First Requires Your Confirmation
Ring-first calls to your cell now wait for you to actually accept before bridging the caller in, instead of connecting automatically the moment you pick up.
Why it matters: You won't get silently connected to a caller by a stray answer or voicemail pickup — you decide when you're actually on the line.
Forwarding Verification Receipts
When you set up call forwarding to Kai, the system now records proof that the forward was actually verified and working, visible in your setup history.
Why it matters: No more wondering whether your forwarding actually took — you get a confirmed record that calls are really reaching Kai.
SMS Consent Captured on Every Lead
Every lead created from your website form or the API now has SMS opt-in consent recorded automatically at the moment they submit their info.
Why it matters: Text your leads with confidence — consent is documented up front, so you're covered on compliance without extra steps.
Dynamic Number Insertion for Call Tracking
You can now self-provision tracked phone numbers that swap in per marketing source, so you can see exactly which campaign or listing drove each call.
Why it matters: Finally know which ads, listings, or referral sources are actually generating calls, without hiring an agency to set it up.
Multilingual Callers, No Menu Required
Kai now listens for how a caller opens the call and answers in that language automatically — no "press 1 for English, press 2 for Spanish" menu required. Pick 2 to 4 languages from English, Spanish, French, German, Portuguese, Italian, Dutch, Hindi, Japanese, and Russian, and Kai follows along even if a caller switches languages mid-conversation. Your agent's name, voice, and identity stay exactly the same no matter which language is spoken. Every language you turn on is tested before it goes live — if a check doesn't pass, KaiCalls automatically restores your original setup.
Why it matters: Stop losing callers who speak Spanish, French, or one of 8 other languages — Kai just switches with them, automatically.
Live Call Takeover — Whisper and Barge
You can now jump into a call Kai is already handling — whisper privately to Kai without the caller hearing, or barge all the way in and take over the conversation yourself, all from your own phone.
Why it matters: When a call needs your personal touch, you're never locked out — step in mid-call instead of waiting for it to end.
Booking Confirms Attendee Email Before Sending
When Kai books an appointment, it now double-checks the attendee's email was confirmed correctly before the booking is finalized.
Why it matters: Fewer bounced confirmation emails and mixed-up bookings from a mis-heard email address.
Self-Serve Caller ID Verification (CNAM)
You can now submit your business's legal identity information yourself to get your business name displaying on caller ID for outbound calls, instead of waiting on a manual request.
Why it matters: Callers see your real business name — not "Scam Likely" or a random number — boosting pickup rates on outbound calls.
Public Status Page and Trust Signals
KaiCalls now has a public system-status page, a published security.txt, and an RSS feed for release updates.
Why it matters: Check system health yourself anytime, and know there's a real, documented way to report a security concern.
July 2026
1 updateKai Calls You: The Daily Goals Check-In
Tell Kai "call me every morning at eight to check on my goals" — and he will. Every day at your chosen time, Kai calls you, follows up on what you committed to yesterday ("did the Henderson quote go out?"), asks what today's focus is, and puts anything you want tracked on your list. He remembers your goals from call to call, so every check-in picks up where the last one left off. Turn it on, move the time, or stop it entirely just by asking — no app, no setup screen.
Why it matters: Get a real accountability call every morning, like having an assistant who actually follows up on yesterday's promises.
June 2026
12 updatesYour Call-In Secretary Matches Your Agent's Voice
When you call your own number, your secretary now speaks in the same voice you've set for your agent instead of a fixed default. Change your agent's voice — to a woman's voice, for example — and your call-in line updates to match automatically.
Why it matters: Change your agent's voice once and your own call-in secretary matches it — one less thing to configure twice.
A More Proactive Call-In Briefing
When you call your own number to catch up, Kai now leads with the one thing that matters most — your hottest lead by name and what they want, or an urgent voicemail if one came in — instead of reciting raw call counts. He closes by offering to handle the next step for you, like texting that lead back, so every check-in ends with a clear move rather than a list of numbers.
Why it matters: Your morning check-in call now leads with the one lead or voicemail that actually needs you, not a wall of stats.
Communication Runs API
Partners can validate, preview, create, list, pause, and cancel scheduled batches of outbound calls, texts, and emails.
Why it matters: Partners can now schedule and manage entire outbound call/text/email campaigns programmatically instead of triggering them one at a time.
Event History and Webhook Replay
Developers can inspect communication events and webhook delivery attempts, replay stored events, and backfill event windows for partner systems.
Why it matters: If a webhook ever misses your system, you can now replay it — no more silently lost events.
Self-Serve Developer Platform
The public v1 API now covers workspaces, agents, phone numbers, calls, leads, texts, email queue, automated follow-up, evals, webhooks, event history, and communication runs with scoped API keys.
Why it matters: Everything in your KaiCalls account — leads, calls, agents, texts — is now reachable by API with scoped, revocable keys.
Follow-Up Phone Capture
Setup callers can provide a clean callback number by voice or keypad, giving Kai a reliable follow-up phone before the account handoff continues.
Why it matters: Fewer setup calls stall out on a bad phone number — Kai now gets a clean callback number before handoff.
Goal-Aware Lead Scoring
Lead scores now account for the configured call goal, confidence, engagement length, call history, and recommended next action, even when the score finishes shortly after the call.
Why it matters: Lead scores now reflect what you actually asked Kai to accomplish on the call, not a generic quality score.
Post-Call Follow-Ups
After a call, Kai can create callback tasks, notify connected systems, draft or send follow-up emails, and keep every action attached to the lead record.
Why it matters: Kai can now handle the busywork after a call ends too — callback tasks, follow-up emails, CRM notifications — automatically.
Manual Takeover Pauses Automation
When a team member takes over a lead, Kai pauses automated texts, calls, and follow-up emails for that lead and shows the status in the dashboard.
Why it matters: When your team steps in on a lead, KaiCalls now backs off automatically so nobody gets double-contacted.
Lead Journey Timeline
Lead detail pages now show calls, texts, emails, automated follow-ups, score changes, and system notes in one timeline, so owners can see what happened before the next action.
Why it matters: See a lead's entire history — calls, texts, emails, score changes — in one timeline before you decide what to do next.
Dispatcher Briefings
Dispatcher Mode now saves structured job and handoff briefings in the dashboard, so service and event-rental teams can review urgent requests without promising availability too early.
Why it matters: Dispatcher teams get a written record of every job and handoff instead of a verbal promise nobody wrote down.
Phone Setup Verification
The Phone System hub now shows a verification panel that checks routing setup, Kai overflow, disclosure, and voicemail behavior before owners rely on a number for real callers.
Why it matters: Catch a broken phone setup before a real customer does — one panel checks routing, overflow, and voicemail end to end.
May 2026
15 updatesCalendar Booking Over Voice
Admins can now book appointments by phone. Tell Kai when you want a customer scheduled and he writes it to your Google Calendar live.
Why it matters: Book a customer straight into your Google Calendar just by telling Kai — no dashboard trip required.
Browser Voice Onboarding
Set up your AI agent by talking to it in your browser. No phone call required — just describe your business out loud and Kai builds your setup live.
Why it matters: Get your AI agent live by just talking to your browser — no phone call, no forms, no waiting.
Admin Secretary Memory
Your AI secretary remembers your preferences across calls. Tell Kai once how you like things handled and he applies it forever.
Why it matters: Tell Kai your preferences once and stop repeating yourself on every call — he remembers.
KaiCalls Flip Phone Demo
Send prospects a real flip phone preloaded with your AI agent. Admins can flip it into demo mode remotely. Perfect for trade shows, sales meetings, and "show me how it works" moments.
Why it matters: Hand a prospect a real phone with your AI agent already loaded — the easiest live demo you can give.
Number Tester Service
Verify call routing on any phone number before going live. Dial out, record what answers, and confirm the path works end to end.
Why it matters: Confirm any phone number routes correctly before customers ever dial it — catch routing mistakes before they cost you a lead.
Voice Quality Upgrade
Transcription moved to Deepgram Nova-3 with keyterm boosting — hard names, industry jargon, and product names now come through cleanly. Less stumbling on tricky words.
Why it matters: Fewer awkward mishearings on names and jargon — transcription upgraded to catch the words that used to trip Kai up.
AI Disclosure Default On
Agents now disclose they are AI by default on every call, with per-jurisdiction overrides where required. Keeps you compliant in California, Utah, Colorado, and beyond.
Why it matters: Stay compliant automatically in California, Utah, Colorado, and beyond — AI disclosure is now on by default.
Time + Weather Context
Optional add-ons let your agent reference local weather and time of day. Useful for shops, service businesses, and any agent that needs to feel "in the moment."
Why it matters: Let Kai reference the weather or time of day naturally — small talk that makes the call feel less scripted.
Conversation Goal Scoring
Every call gets scored against the goals you defined. See at a glance which calls hit the brief and which need a follow-up.
Why it matters: See instantly which calls hit the mark and which need a human follow-up, scored against the goals you set.
WooCommerce Connection
Restored the WooCommerce lead-capture form connection. E-commerce sites can pipe abandoned-cart and product-inquiry leads directly into KaiCalls.
Why it matters: WooCommerce store owners can pipe abandoned-cart and product-inquiry leads straight into KaiCalls again.
Phone Swap & Activation
Swap between phone numbers on the same agent without losing call history or rebuilding setup.
Why it matters: Move your agent to a new number without losing a single call record or rebuilding your setup from scratch.
HubSpot + Salesforce
Native OAuth connectors for HubSpot and Salesforce. Leads flow straight into your CRM the moment a call ends.
Why it matters: Leads land directly in HubSpot or Salesforce the second a call ends — no manual export, no delay.
Help Center + Video Walkthroughs
Eight new dashboard help pages with embedded video tutorials covering setup, billing, agent prompts, voice tuning, integrations, and follow-up automation.
Why it matters: Stuck on setup, billing, or prompt tuning? Eight new help pages with video walkthroughs answer it without a support ticket.
Voicemail-Style Lead Alerts
Lead notifications now read like voicemails: priority level, gist of the call, and callback urgency. Plus full delivery tracking so you know what actually landed.
Why it matters: Lead alerts now read like a voicemail summary — priority, gist, urgency — so you know what to do in one glance.
Customer Eval Service
Automated weekly mock conversations test every active agent. Catches regressions before customers notice — flagged failures get fixed without you lifting a finger.
Why it matters: Your agent gets tested every week automatically — regressions get caught and fixed before a customer ever hits them.
April 2026
2 updatesAuto-Improvement System
We audit your account every week: call routing, website-sourced business updates, prompt quality, transcript health, and conversation-goal scoring. Then we fix what we find — usually before you notice anything is off.
Why it matters: We audit your whole account weekly — routing, prompts, transcripts — and fix what's broken, usually before you notice.
Claude MCP Connector
Connect your KaiCalls account to Claude Desktop with one click. Ask Claude about your leads, recent calls, agents, or business config in plain English.
Why it matters: Ask Claude Desktop about your leads, calls, or agents in plain English — no dashboard tab required.
March 2026
9 updatesInstant Phone Setup
Set up a free demo AI agent in 2 minutes by calling our setup line. No signup required — just call, describe your business, and get a working phone number.
Why it matters: Try a working AI agent for your business in 2 minutes by phone — no signup, no commitment.
Built-in Softphone
Make and record test calls directly from your dashboard. Includes automatic Deepgram transcription and call playback.
Why it matters: Test your agent from the dashboard itself — call it, record it, hear the transcript — no second phone needed.
Agent Change Rollback
Every change to your agent is tracked. Roll back greeting, prompt, or voice changes instantly — even by phone.
Why it matters: Made a change you regret? Roll back your agent's greeting, prompt, or voice instantly — even by calling in.
Number Porting
Port your existing business phone number to KaiCalls with a guided 5-step wizard and automatic Twilio integration.
Why it matters: Bring your existing business number to KaiCalls with a guided wizard instead of a support back-and-forth.
Personified Agent Editor
Edit your AI agent through a natural chat interface. Describe what you want changed and the AI updates its own behavior.
Why it matters: Change how your agent behaves just by describing it in plain English — no prompt-engineering required.
International Compliance
Calling-hour rules for UK, New Zealand, Ireland, and Germany with automatic public holiday detection.
Why it matters: Running in the UK, New Zealand, Ireland, or Germany? Calling-hour and holiday rules are now built in automatically.
Auto-Demo Calls
New trial users automatically receive a demo call from their AI agent so they experience it as a customer would.
Why it matters: New trial users hear their own agent in action immediately, so the value clicks before they've set anything up.
Dashboard Redesign
Refreshed phone system dashboard with updated activity feed, call details, stats bar, and fullscreen softphone mode.
Why it matters: A faster, clearer dashboard — updated activity feed, call details, and a fullscreen softphone for testing calls.
Security & Performance
Row-level security on all database tables, new composite indexes for faster dashboards, and hardened server functions.
Why it matters: Your account data is locked down tighter and the dashboard loads faster — security and speed, invisibly improved.
February 2026
8 updatesNerve Center V2
New mission-control dashboard with performance trends, AI coaching insights, outbound analytics, and phone health monitoring.
Why it matters: One mission-control view for performance trends, AI coaching tips, outbound results, and phone health — no more hunting across pages.
Public REST API
Programmatic access to leads, calls, agents, and SMS with API key authentication and scoped permissions.
Why it matters: Pull your leads, calls, agents, and texts into your own tools with a real, scoped API.
Ring Group Routing
Ring up to 5 team members sequentially before AI takes over. Includes caller context whisper and missed-call SMS alerts.
Why it matters: Ring your whole team in sequence before AI takes over — with caller context and missed-call texts built in.
Unified SMS Gateway
Send and receive text messages through your AI agent with built-in phone verification and compliance.
Why it matters: Text your customers straight through your AI agent, with phone verification and compliance handled for you.
Agent Eval System
Run mock conversations to test your AI agent before going live. Automated scoring validates prompt adherence.
Why it matters: Test your agent with realistic mock conversations before it ever talks to a real customer.
Signup Optimization
Streamlined signup flow with reduced friction and faster time to your first AI-handled call.
Why it matters: Get from signup to your first AI-handled call faster — friction cut out of the whole flow.
Security Hardening
Protected 11 previously unguarded API routes and added PII-safe logging across the entire platform.
Why it matters: 11 previously unguarded API routes are now locked down, and logging no longer leaks personal data.
Webhook Performance
Reduced call processing latency by 300–1,000ms through parallelized queries and optimized routing.
Why it matters: Calls get processed noticeably faster — up to a full second shaved off behind the scenes.
January 2026
5 updatesCall Quality Dashboard
Monitor your AI assistant's performance with real-time metrics, latency tracking, and quality scores.
Why it matters: See exactly how well your AI assistant is performing — latency, quality scores, and trends in one dashboard.
LinkedIn Analytics
Track your lead sources with enhanced attribution for LinkedIn campaigns.
Why it matters: See which leads came from LinkedIn campaigns with proper attribution instead of guessing.
Voice Selection for IVR
Customize the voice for your phone menu to match your brand personality.
Why it matters: Match your phone menu's voice to your brand instead of a generic default.
Contact Info Columns
See caller details at a glance in your leads dashboard with new contact columns.
Why it matters: See caller details at a glance in your leads list instead of clicking into every record.
Smarter Transcription
Improved call transcription accuracy with faster processing and better speaker detection.
Why it matters: Transcripts come back faster and more accurate, with better speaker detection on multi-person calls.
December 2025
8 updatesGoogle Calendar Integration
Let your AI assistant book appointments directly into your Google Calendar during calls.
Why it matters: Kai books appointments directly into your Google Calendar during the call — no manual entry after.
IVR Phone System
Create custom phone menus with intelligent routing to direct callers to the right place.
Why it matters: Build a custom phone menu that routes callers exactly where they need to go, no developer required.
Marketing Attribution
Track conversions from TikTok and Facebook ads with automatic pixel integration.
Why it matters: See which TikTok and Facebook ads actually convert to calls, with automatic pixel tracking.
Lead Webhooks
Push new leads to any external service automatically when calls complete.
Why it matters: Push new leads to any external tool automatically the moment a call wraps up.
Gmail Integration
Send follow-up emails directly from the platform using your Gmail account.
Why it matters: Send follow-up emails straight from your own Gmail account without leaving the platform.
Recurring Schedules
Set up automated callback schedules to follow up with leads at the perfect time.
Why it matters: Set a callback schedule once and let it follow up with leads automatically at the right time.
Lead Scoring by Industry
Customized lead scoring rules optimized for your specific business type.
Why it matters: Lead scoring now understands what matters for your specific industry, not a one-size-fits-all rule.
Guided Agent Setup
New 6-step wizard makes creating and configuring AI agents easier than ever.
Why it matters: A guided 6-step wizard makes standing up a new agent faster and less error-prone.
November 2025
3 updatesSimplified Agent Creation
Streamlined setup process for new voice agents with smart defaults and templates.
Why it matters: Smart defaults and templates get a new agent live faster, with fewer decisions to make upfront.
Industry Solutions
Dedicated landing pages for legal, medical, insurance, and medspa businesses.
Why it matters: Legal, medical, insurance, and medspa businesses get setup guidance tailored to how their calls actually work.
Phone Number Management
Easily swap and release phone numbers between agents as your needs change.
Why it matters: Move a phone number between agents yourself as your business changes, no support ticket needed.
October 2025
2 updatesPremium Voice AI
Enhanced voice AI integration for more natural, human-like conversations.
Why it matters: Your agent sounds noticeably more natural and less robotic on every call.
Smart Call Filtering
Organize and search your calls with powerful filters by date, status, and outcome.
Why it matters: Find the call you're looking for fast with filters by date, status, and outcome.
September 2025
2 updatesSEO Landing Pages
Industry-specific landing pages optimized for search engine visibility.
Why it matters: Industry-specific pages help your business show up in search for the terms customers actually use.
Call Analytics
Track call duration, outcomes, and conversion rates with detailed analytics.
Why it matters: See call duration, outcomes, and conversion rates in one place instead of piecing it together yourself.
August 2025
3 updatesKnowledge Base Search
AI agents can now search your uploaded business knowledge to answer caller questions.
Why it matters: Upload your business knowledge and Kai answers caller questions from it directly — no scripting every FAQ by hand.
WordPress Plugin
Embed lead capture forms on your WordPress site with a simple plugin.
Why it matters: Capture leads straight from your WordPress site with a simple plugin, no custom code.
White Label Support
Custom branding and domain support for agencies and enterprise customers.
Why it matters: Agencies can run KaiCalls under their own brand and domain for their clients.
July 2025
3 updatesPremium Voice Synthesis
Ultra-realistic AI voices that sound natural and match your brand personality.
Why it matters: Your agent's voice sounds noticeably more natural and matches your brand personality better.
Team Management
Invite team members to your business account with role-based permissions.
Why it matters: Bring your team onto the account with role-based permissions instead of sharing one login.
Product Catalog
Add your products and services so AI can assist with pricing questions.
Why it matters: Add your products and services so Kai can answer pricing questions accurately on the call.
June 2025
3 updatesAI Legal Intake
Automated intake specifically designed for law firms and legal services.
Why it matters: Law firms get an intake flow built for how legal calls actually need to be handled.
Live Demo Widget
Try the AI assistant directly on your website before signing up.
Why it matters: Let prospects try the AI assistant right on your website before they ever sign up.
Lead Scoring
Automatic lead qualification with AI-powered scoring based on conversation quality.
Why it matters: Know which leads are worth calling back first, scored automatically from the conversation itself.
May 2025
4 updatesPlatform Launch
KaiCalls officially launches with AI voice agents, lead management, and CRM integrations.
Why it matters: KaiCalls launches: AI voice agents, lead management, and CRM integrations in one platform.
Outbound Calling
Proactive lead follow-up calls to reach potential customers at the right time.
Why it matters: Reach potential customers proactively with outbound follow-up calls at the right time, not just inbound.
Lead Management
Comprehensive lead tracking system to manage all your prospects in one place.
Why it matters: Track every prospect in one place instead of juggling spreadsheets and sticky notes.
CRM Integrations
Connect with GoHighLevel, Airtable, and other popular CRMs.
Why it matters: Connect the CRM you already use — GoHighLevel, Airtable, and more — without switching tools.