What's New at KaiCalls
Stay up to date with the latest features, improvements, and integrations we've shipped to help you capture more leads.
June 2026
10 updatesCommunication Runs API
Partners can validate, preview, create, list, pause, and cancel scheduled batches of outbound calls, texts, and emails.
Event History and Webhook Replay
Developers can inspect communication events and webhook delivery attempts, replay stored events, and backfill event windows for partner systems.
Self-Serve Developer Platform
The public v1 API now covers workspaces, agents, phone numbers, calls, leads, texts, email queue, automated follow-up, evals, webhooks, event history, and communication runs with scoped API keys.
Follow-Up Phone Capture
Setup callers can provide a clean callback number by voice or keypad, giving Kai a reliable follow-up phone before the account handoff continues.
Goal-Aware Lead Scoring
Lead scores now account for the configured call goal, confidence, engagement length, call history, and recommended next action, even when the score finishes shortly after the call.
Post-Call Follow-Ups
After a call, Kai can create callback tasks, notify connected systems, draft or send follow-up emails, and keep every action attached to the lead record.
Manual Takeover Pauses Automation
When a team member takes over a lead, Kai pauses automated texts, calls, and follow-up emails for that lead and shows the status in the dashboard.
Lead Journey Timeline
Lead detail pages now show calls, texts, emails, automated follow-ups, score changes, and system notes in one timeline, so owners can see what happened before the next action.
Dispatcher Briefings
Dispatcher Mode now saves structured job and handoff briefings in the dashboard, so service and event-rental teams can review urgent requests without promising availability too early.
Phone Setup Verification
The Phone System hub now shows a verification panel that checks routing setup, Kai overflow, disclosure, and voicemail behavior before owners rely on a number for real callers.
May 2026
15 updatesCalendar Booking Over Voice
Admins can now book appointments by phone. Tell Kai when you want a customer scheduled and he writes it to your Google Calendar live.
Browser Voice Onboarding
Set up your AI agent by talking to it in your browser. No phone call required — just describe your business out loud and Kai builds your setup live.
Admin Secretary Memory
Your AI secretary remembers your preferences across calls. Tell Kai once how you like things handled and he applies it forever.
KaiCalls Flip Phone Demo
Send prospects a real flip phone preloaded with your AI agent. Admins can flip it into demo mode remotely. Perfect for trade shows, sales meetings, and "show me how it works" moments.
Number Tester Service
Verify call routing on any phone number before going live. Dial out, record what answers, and confirm the path works end to end.
Voice Quality Upgrade
Transcription moved to Deepgram Nova-3 with keyterm boosting — hard names, industry jargon, and product names now come through cleanly. Less stumbling on tricky words.
AI Disclosure Default On
Agents now disclose they are AI by default on every call, with per-jurisdiction overrides where required. Keeps you compliant in California, Utah, Colorado, and beyond.
Time + Weather Context
Optional add-ons let your agent reference local weather and time of day. Useful for shops, service businesses, and any agent that needs to feel "in the moment."
Conversation Goal Scoring
Every call gets scored against the goals you defined. See at a glance which calls hit the brief and which need a follow-up.
WooCommerce Connection
Restored the WooCommerce lead-capture form connection. E-commerce sites can pipe abandoned-cart and product-inquiry leads directly into KaiCalls.
Phone Swap & Activation
Swap between phone numbers on the same agent without losing call history or rebuilding setup.
HubSpot + Salesforce
Native OAuth connectors for HubSpot and Salesforce. Leads flow straight into your CRM the moment a call ends.
Help Center + Video Walkthroughs
Eight new dashboard help pages with embedded video tutorials covering setup, billing, agent prompts, voice tuning, integrations, and follow-up automation.
Voicemail-Style Lead Alerts
Lead notifications now read like voicemails: priority level, gist of the call, and callback urgency. Plus full delivery tracking so you know what actually landed.
Customer Eval Service
Automated weekly mock conversations test every active agent. Catches regressions before customers notice — flagged failures get fixed without you lifting a finger.
April 2026
2 updatesAuto-Improvement System
We audit your account every week: call routing, website-sourced business updates, prompt quality, transcript health, and conversation-goal scoring. Then we fix what we find — usually before you notice anything is off.
Claude MCP Connector
Connect your KaiCalls account to Claude Desktop with one click. Ask Claude about your leads, recent calls, agents, or business config in plain English.
March 2026
9 updatesInstant Phone Setup
Set up a free demo AI agent in 2 minutes by calling our setup line. No signup required — just call, describe your business, and get a working phone number.
Built-in Softphone
Make and record test calls directly from your dashboard. Includes automatic Deepgram transcription and call playback.
Agent Change Rollback
Every change to your agent is tracked. Roll back greeting, prompt, or voice changes instantly — even by phone.
Number Porting
Port your existing business phone number to KaiCalls with a guided 5-step wizard and automatic Twilio integration.
Personified Agent Editor
Edit your AI agent through a natural chat interface. Describe what you want changed and the AI updates its own behavior.
International Compliance
Calling-hour rules for UK, New Zealand, Ireland, and Germany with automatic public holiday detection.
Auto-Demo Calls
New trial users automatically receive a demo call from their AI agent so they experience it as a customer would.
Dashboard Redesign
Refreshed phone system dashboard with updated activity feed, call details, stats bar, and fullscreen softphone mode.
Security & Performance
Row-level security on all database tables, new composite indexes for faster dashboards, and hardened server functions.
February 2026
8 updatesNerve Center V2
New mission-control dashboard with performance trends, AI coaching insights, outbound analytics, and phone health monitoring.
Public REST API
Programmatic access to leads, calls, agents, and SMS with API key authentication and scoped permissions.
Ring Group Routing
Ring up to 5 team members sequentially before AI takes over. Includes caller context whisper and missed-call SMS alerts.
Unified SMS Gateway
Send and receive text messages through your AI agent with built-in phone verification and compliance.
Agent Eval System
Run mock conversations to test your AI agent before going live. Automated scoring validates prompt adherence.
Signup Optimization
Streamlined signup flow with reduced friction and faster time to your first AI-handled call.
Security Hardening
Protected 11 previously unguarded API routes and added PII-safe logging across the entire platform.
Webhook Performance
Reduced call processing latency by 300–1,000ms through parallelized queries and optimized routing.
January 2026
5 updatesCall Quality Dashboard
Monitor your AI assistant's performance with real-time metrics, latency tracking, and quality scores.
LinkedIn Analytics
Track your lead sources with enhanced attribution for LinkedIn campaigns.
Voice Selection for IVR
Customize the voice for your phone menu to match your brand personality.
Contact Info Columns
See caller details at a glance in your leads dashboard with new contact columns.
Smarter Transcription
Improved call transcription accuracy with faster processing and better speaker detection.
December 2025
8 updatesGoogle Calendar Integration
Let your AI assistant book appointments directly into your Google Calendar during calls.
IVR Phone System
Create custom phone menus with intelligent routing to direct callers to the right place.
Marketing Attribution
Track conversions from TikTok and Facebook ads with automatic pixel integration.
Lead Webhooks
Push new leads to any external service automatically when calls complete.
Gmail Integration
Send follow-up emails directly from the platform using your Gmail account.
Recurring Schedules
Set up automated callback schedules to follow up with leads at the perfect time.
Lead Scoring by Industry
Customized lead scoring rules optimized for your specific business type.
Guided Agent Setup
New 6-step wizard makes creating and configuring AI agents easier than ever.
November 2025
3 updatesSimplified Agent Creation
Streamlined setup process for new voice agents with smart defaults and templates.
Industry Solutions
Dedicated landing pages for legal, medical, insurance, and medspa businesses.
Phone Number Management
Easily swap and release phone numbers between agents as your needs change.
October 2025
2 updatesPremium Voice AI
Enhanced voice AI integration for more natural, human-like conversations.
Smart Call Filtering
Organize and search your calls with powerful filters by date, status, and outcome.
September 2025
2 updatesSEO Landing Pages
Industry-specific landing pages optimized for search engine visibility.
Call Analytics
Track call duration, outcomes, and conversion rates with detailed analytics.
August 2025
3 updatesKnowledge Base Search
AI agents can now search your uploaded business knowledge to answer caller questions.
WordPress Plugin
Embed lead capture forms on your WordPress site with a simple plugin.
White Label Support
Custom branding and domain support for agencies and enterprise customers.
July 2025
3 updatesPremium Voice Synthesis
Ultra-realistic AI voices that sound natural and match your brand personality.
Team Management
Invite team members to your business account with role-based permissions.
Product Catalog
Add your products and services so AI can assist with pricing questions.
June 2025
3 updatesAI Legal Intake
Automated intake specifically designed for law firms and legal services.
Live Demo Widget
Try the AI assistant directly on your website before signing up.
Lead Scoring
Automatic lead qualification with AI-powered scoring based on conversation quality.
May 2025
4 updatesPlatform Launch
KaiCalls officially launches with AI voice agents, lead management, and CRM integrations.
Outbound Calling
Proactive lead follow-up calls to reach potential customers at the right time.
Lead Management
Comprehensive lead tracking system to manage all your prospects in one place.
CRM Integrations
Connect with GoHighLevel, Airtable, and other popular CRMs.