One business number. Your team, connected.

Yes. You can forward your number so your phones ring first and Kai handles unanswered calls. Forwarding options depend on your carrier. When you are ready, move an office number for good: usually 1 to 3 weeks, we need your carrier account number and transfer PIN exactly as they appear on the bill, and nothing moves until you approve the date. Keep your old service on until we text you it is done. A personal cell stays with its current carrier and forwards to Kai when you cannot answer.

Your cell, teammates’ cells, and desk phones can ring at the same time. Cells receive a press-1 prompt to accept a business call. Add a teammate’s cell and it rings in the group and is recognized when they call in.

You can connect a compatible SIP desk phone using the office-line and desk-phone connections in your plan. A connection does not include a physical handset. If you need us to supply phones, confirm the hardware, cost, delivery, and emergency-calling address before ordering.

Not yet. Your cell rings in the team group, which is the mobile experience for now. Calls answered on a cell cannot yet be transferred to the office or put on hold. To hear what you missed or change how calls flow, call your own number from your registered cell and Kai picks up as your secretary.

Yes, with an eligible number and completed sender registration. Customer texts appear in the dashboard, and you can configure Kai to reply from that number. Confirm messaging setup after a number transfer.

Set which phones ring, the ring time, and when Kai answers in the dashboard, by describing the changes, or by calling Kai. There is no keypad-menu builder in the dashboard today; if your callers need a menu, talk to us and we will set it up with you.

Desk phones depend on your office internet and may be unavailable during an outage. If your call flow includes cellular numbers and Kai as fallback destinations, calls can route to those instead. Test this fallback during setup.

When recording is enabled, calls answered by Kai or your team can have recordings, transcripts, and summaries. Owner notifications can include a recap and recording link.

Core features are not tier-gated. The call allowance and office-line capacity included in your plan are shown above. Additional connections, physical hardware, and regulatory fees are separate: See pricing for extra numbers and office connections. For Kai Backup, regulatory fees are about $4 in regulatory fees and taxes, on their own line. Contact us for phone availability and delivery details.

Regulatory fees and telecom taxes depend on your location. We pass them through at cost on a separate invoice line and remit them to the carrier. They apply to the phone-system part of your plan, not the answered-call service. There are no per-minute overage charges.