Replies in customer context
Keep incoming replies and eligible mailbox correspondence with the customer, so future follow-up can use the actual conversation history.
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Zoom in or scroll to inspect details. Enabled features and results depend on your business setup and connected services.
What shapes the experience
A managed reply inbox or supported mailbox sync and identifiable contact addresses.
What to know
Managed replies may create a contact. Regular mailbox sync imports matching lead correspondence; managed thread views are read-only.
Explore connected workflows
Need setup steps or troubleshooting? Browse the written help guides.