Conversations
Team ownership and human takeover
Move a conversation to a teammate and pause eligible automated lead outreach until the team resumes it.
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What shapes the experience
An authorized teammate, the correct conversation or contact, and an explicit handoff or resume action.
What to know
Conversation handoff and lead-outreach resume use different controls. The resume action checks contact restrictions before changing lead ownership; conversation ownership changes still leave sending restrictions in force. Takeover is separate from unsubscribe.
Explore connected workflows
Need setup steps or troubleshooting? Browse the written help guides.