Overview
What happens when someone calls
Your callers dial your KaiCalls number. They do not hear a menu. They just hear it ring.
1. Your cell rings
The call goes to your cell first. It shows your KaiCalls number, so you know it is a work call.
2. You pick up
Answer like any call. You are talking to the caller right away. No menu, no buttons to press.
3. Or Kai picks up
If you do not answer in about 18 seconds, Kai answers. He finds out who called and what they need. You can get a text about it.
Step by step
How to turn on ring-first
It takes about two minutes. You do it once for each KaiCalls number.
- 1
Open your numbers
Sign in. Tap Phone. Then tap Who answers calls. - 2
Open the number
Find your KaiCalls number. Tap Edit Call Routing. - 3
Pick ring-first
Tap Ring My Phone First. - 4
Add your cell
Type your cell number under Who Should Ring First? You can add a teammate too. Each phone rings in order. - 5
Set the ring time
Slide the ring time. Fifteen seconds works for most people. Turn on Missed Call Text Alerts to get a text when Kai answers. - 6
Save and test
Tap Save Changes. Call your KaiCalls number from a different phone. Answer once. Then call again and let it ring.
Before you start
The one rule: do not forward that cell to Kai
Ring-first already sends your missed calls to Kai. You do not need call forwarding on your cell too.
Why it breaks
Kai rings your cell. Your cell sends the call back to Kai. Kai rings your cell again. The call goes in a circle, and the caller never gets help. If we see this, the dashboard warns you before you save.
What to do
If your cell forwards calls to your KaiCalls number, turn that off first. Our call forwarding guide shows you how for your phone company.
An old business line is fine. If you have a separate office number that forwards to Kai, keep it. The rule is only about the cell that rings first.
After you save
What you will see
Every call shows up in your dashboard, the ones you took and the ones Kai took.
- Your cell rings when someone calls your KaiCalls number.
- When you pick up, you are talking to the caller.
- When you miss it, Kai answers. You get a text if text alerts are on.
- Each call shows up in your call list.
Fix it
If something looks wrong
The call keeps ringing and never ends
Your cell may forward calls to your KaiCalls number. Turn that off, then call again.
My voicemail took the call
Make the ring time shorter than your voicemail wait. Try 15 seconds, then test again.
My cell never rings
Open Edit Call Routing. Check that Ring My Phone First is picked and your cell number is right.
Want to see more? Go back to the Help Center.