Conversations
Contact history corrections and archive
Review contact history, update the team status, decide proposed corrections and archive or restore records.
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Zoom in or scroll to inspect details. Enabled features and results depend on your business setup and connected services.
What shapes the experience
The right contact, permitted team access and the status that reflects what your team knows.
What to know
Statuses are editable labels, not an enforced sales sequence or proof of payment. A status edit does not universally update consent or suppression. Archive hides records from applicable active views; it does not erase their history.
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Need setup steps or troubleshooting? Browse the written help guides.