AI email and customer follow-up
Kai uses calls, customer details, business knowledge and past emails to prepare personalized follow-up. Send through your business mailbox, automate eligible messages, run campaigns and keep the conversation connected to the customer.
Zoom in or scroll to inspect details. Enabled features and results depend on your business setup and connected services.
The workflow · AI email
How does Kai turn a conversation into an email?
Kai uses call details, customer information, business knowledge and past emails to prepare personalized follow-up. Your sending settings determine when you review it and when eligible messages can send automatically.
Bring the customer context
Calls, customer details, business knowledge and past correspondence give Kai the information for a relevant message.
Compose and apply your sending policy
AI prepares the follow-up. Review, edit and approve when required; eligible automatic sends follow your configured policy.
Send, then keep the conversation
Send through your connected business mailbox. Review send outcomes, available delivery information and customer email history; supported reply sync adds context for the next email.
Campaigns have a separate path
Approve the final campaign content and consented audience before sending from your managed business domain.
A draft is only the beginning
A generated draft is not a sent message. A contact restriction or suppressed address can block sending. A send attempt is not proof that the recipient received or read it; check the available outcome.
What to verify: Check the message in customer history and the connected sender. Confirm the returned send status before relying on the follow-up.
What shapes the experience
Connect Gmail or SMTP, or verify a managed business sending domain. Choose your sending policy, notification settings and campaign audience.
What to know
Individual messages can be reviewed or sent automatically when the applicable policy permits. Managed campaigns require approval of the final content and audience. Replies and available send outcomes remain part of customer history.
Explore connected workflows
Need setup steps or troubleshooting? Browse the written help guides.