Conversations
SMS and WhatsApp
Continue customer conversations through your configured messaging channels.
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Zoom in or scroll to inspect details. Enabled features and results depend on your business setup and connected services.
What shapes the experience
An enabled sender, channel connection and applicable sending permissions.
What to know
WhatsApp reply windows and texting requirements affect what can be sent. Acceptance by a provider does not guarantee delivery.
Explore connected workflows
Need setup steps or troubleshooting? Browse the written help guides.