Questions about KaiCalls? Start here.

General

• Q: What is KaiCalls?

  KaiCalls is an AI-powered calling assistant that answers phone calls, chats with website visitors, and manages leads for your business. It works around the clock so you never miss a customer.

• Q: How does KaiCalls work?

  When a customer calls your business phone number, KaiCalls answers using a natural-sounding AI voice. It greets the caller, asks the right questions, collects their information, and sends you a summary of every conversation. You can also add a chat widget to your website for text-based conversations.

• Q: Do I need technical skills to use KaiCalls?

  No. The platform is designed to be set up without any coding or technical knowledge. You write instructions in plain English telling the AI how to handle calls, and everything else is handled for you.

• Q: Can the AI handle multiple calls at the same time?

  Yes. Unlike a human receptionist, KaiCalls can handle an unlimited number of simultaneous calls. Every caller gets answered immediately with no hold times.

• Q: What industries does KaiCalls work for?

  KaiCalls works for any business that receives phone calls. It is especially popular with law firms, home services, medical offices, real estate agencies, and e-commerce companies. The AI can be customized for any industry.

• Q: Can I manage my account by phone instead of the dashboard?

  Yes. That is the fastest way to run KaiCalls. Call your own number from a registered admin phone. Kai recognizes you as an admin, gives you a briefing, and lets you follow up with leads, send texts, schedule callbacks, and change settings by voice. See What You Can Do by Calling Kai for the full list.

• Q: Can I try KaiCalls without signing up?

  Yes. Call our setup line and get a free demo AI agent with a working phone number in about 2 minutes. No credit card or account needed. Demo agents last 7 days. If you like it, sign up to keep your number and settings.

Pricing & Billing

• Q: Is there a free trial?

  Yes. Every new account starts with a 7-day free trial. Enter your card at signup and you won't be charged until Day 8. Cancel anytime before your trial ends. See our Plans page for full details on what is included.

• Q: What plans are available?

  We offer Kai Backup, Kai Answering, and Kai Office plans. Every feature is included on every plan. Plans differ only in monthly call volume and the number of phone lines. Visit the Plans page for a full comparison.

• Q: Can I change my plan later?

  Yes. You can upgrade or downgrade your plan at any time from your subscription settings. Changes take effect on your next billing cycle.

• Q: How does billing work?

  Plans are billed monthly. You are charged at the beginning of each billing cycle. Usage beyond your plan limits (extra call minutes, additional phone numbers) is billed at the end of the month.

• Q: Can I cancel at any time?

  Yes. There are no long-term contracts. You can cancel your subscription at any time from your dashboard and your account will remain active until the end of the current billing period.

Technical

• Q: Do I get a dedicated phone number?

  Yes. Paid plans include a dedicated phone number that you can use as your business line or forward your existing number to. You can choose a local or toll-free number.

• Q: Can I keep my existing phone number?

  Yes. You can forward your existing business phone number to your KaiCalls number. This way customers call the same number they already know, and KaiCalls answers for you.

• Q: What customer-management tools can I connect?

  KaiCalls integrates with Airtable, GoHighLevel, and Litify. Lead data, call summaries, and follow-up tasks are added to your connected system after every conversation.

• Q: Can I add the chat widget to my website?

  Yes. KaiCalls provides an embeddable chat widget that works on any website. See our WordPress Integration Guide for step-by-step instructions.

• Q: Is my data secure?

  Yes. We encrypt your data and restrict each business to its own records. Only authorized users can access recordings and transcripts.

• Q: Does KaiCalls support multiple languages?

  Yes. You can configure your AI agent to speak and understand English, Spanish, French, and many other languages. Choose the language when setting up your agent.

• Q: Can I test calls from my browser?

  Yes. The phone in your dashboard lets you make test calls from the Phone System page. Calls are automatically recorded and transcribed so you can review how Kai handled the conversation.

• Q: What if I mess up my agent settings?

  Every change to your agent's greeting, instructions, and voice is tracked automatically. You can roll back to the previous version instantly from the agent editor, or even by phone if you're registered as an admin.

• Q: Can I see which marketing brings in my calls?

  Yes. With Call Tracking, you use a separate number for each marketing channel, such as Google Ads, a yard sign, or your Google listing. KaiCalls then shows which source produced each call and qualified lead, so you can spend more on what works. You can even swap the number per website visitor and send qualified calls back to Google Ads. See the Call Tracking guide to get started.

Support & Resources

We are here to help you get the most out of KaiCalls.

• Email: support@kaicalls.com
• Phone: 1 (417) 386-2898 (Monday-Friday, 9am-5pm CST)

Helpful Guides

• How to Set Up Your AI Agent Follow the AI assistant setup steps
• WordPress Integration Guide - Add the chat widget to your website
• Call Tracking Guide - See which marketing makes your phone ring
• Plan Comparison - Compare features across all plans