Frequently Asked Questions

Answers to the most common questions about KaiCalls. If you do not find what you are looking for, our support team is always happy to help.

General

Q: What is KaiCalls?
KaiCalls is an AI-powered calling assistant that answers phone calls, chats with website visitors, and manages leads for your business. It works around the clock so you never miss a customer.
Q: How does KaiCalls work?
When a customer calls your business phone number, KaiCalls answers using a natural-sounding AI voice. It greets the caller, asks the right questions, collects their information, and sends you a summary of every conversation. You can also add a chat widget to your website for text-based conversations.
Q: Do I need technical skills to use KaiCalls?
No. The platform is designed to be set up without any coding or technical knowledge. You write instructions in plain English telling the AI how to handle calls, and everything else is handled for you.
Q: Can the AI handle multiple calls at the same time?
Yes. Unlike a human receptionist, KaiCalls can handle an unlimited number of simultaneous calls. Every caller gets answered immediately with no hold times.
Q: What industries does KaiCalls work for?
KaiCalls works for any business that receives phone calls. It is especially popular with law firms, home services, medical offices, real estate agencies, and e-commerce companies. The AI can be customized for any industry.

Q: Is there a free trial?
Yes. Every new account starts with a free trial that includes 20 minutes of call time. No credit card is required to get started. See our Plans page for full details on what is included.
Q: What plans are available?
We offer Starter, Growth, and Enterprise plans. Each tier adds more features like dedicated phone numbers, CRM integrations, IVR phone menus, and priority support. Visit the Plans page for a full comparison.
Q: Can I change my plan later?
Yes. You can upgrade or downgrade your plan at any time from your subscription settings. Changes take effect on your next billing cycle.
Q: How does billing work?
Plans are billed monthly. You are charged at the beginning of each billing cycle. Usage beyond your plan limits (extra call minutes, additional phone numbers) is billed at the end of the month.
Q: Can I cancel at any time?
Yes. There are no long-term contracts. You can cancel your subscription at any time from your dashboard and your account will remain active until the end of the current billing period.

Q: Do I get a dedicated phone number?
Yes. Paid plans include a dedicated phone number that you can use as your business line or forward your existing number to. You can choose a local or toll-free number.
Q: Can I keep my existing phone number?
Yes. You can forward your existing business phone number to your KaiCalls number. This way customers call the same number they already know, and KaiCalls answers for you.
Q: What CRM integrations are available?
KaiCalls integrates with Airtable, GoHighLevel, and Litify. Lead data, call summaries, and follow-up tasks are automatically synced to your CRM after every conversation.
Q: Can I add the chat widget to my website?
Yes. KaiCalls provides an embeddable chat widget that works on any website. See our WordPress Integration Guide for step-by-step instructions.
Q: Is my data secure?
Yes. All data is encrypted in transit and at rest. We use Supabase (built on PostgreSQL) with row-level security policies to ensure businesses can only access their own data. Call recordings and transcripts are stored securely and accessible only to authorized users.
Q: Does KaiCalls support multiple languages?
Yes. You can configure your AI agent to speak and understand English, Spanish, French, and many other languages. Choose the language when setting up your agent.

We are here to help you get the most out of KaiCalls.