Overview
What the Guesty connection does.
Kai provides 24/7 phone assistance for short-term rental guests.
Looks up reservations
When a guest calls, Kai matches their phone number to their active reservation in Guesty.
Answers check-in questions
Kai answers questions about door codes, parking spots, Wi-Fi passwords, and check-out times.
Logs guest requests
If a guest needs extra towels, early check-in, or maintenance, Kai logs a guest note with the unit number.
Captures new booking leads
If someone calls asking to book dates, Kai takes their dates and group size and texts your booking link.
Prerequisites
Before you connect.
1. Guesty admin account
You need admin rights in Guesty for Hosts or Guesty for Pros.
2. Open API credentials
Find your API token and Client Secret in your Guesty Marketplace settings.
Setup
How to connect Guesty.
Follow these four steps to link your rentals.
- 1
Open Connections in KaiCalls
In KaiCalls, go to Connections > Guesty. - 2
Enter Client ID and Token
Paste your Guesty Client ID and API Secret Key into the connection form. - 3
Select your account edition
Pick whether you use Guesty for Hosts or Guesty for Pros. - 4
Click Save Connection
KaiCalls tests the API connection and shows a green Connected status.
Verification
How to prove it worked.
Simulate a guest call to test reservation lookup.
- Find an active reservation in Guesty with an assigned guest phone number.
- Call your KaiCalls number from that phone number.
- Listen as Kai greets you by guest name and confirms your property name.
- Ask: "What is the Wi-Fi password?" and verify Kai reads the correct code.
- Check your KaiCalls call log to verify the guest call was logged.
Troubleshooting
Fix common Guesty issues.
Guest not recognized
Confirm the guest calls from the same phone number listed on their Airbnb or Vrbo reservation in Guesty.
Invalid credentials error
Verify you copied the full API token without extra trailing spaces. Ensure the token is not expired in Guesty.
Door code missing
Ensure the door lock code is filled out in Guesty listing details or automated message custom fields.
Multiple accounts
KaiCalls connects to one Guesty account per business. If you manage multiple accounts, contact support.
Leaving
How to disconnect Guesty.
Click Disconnect on the Guesty card in KaiCalls. Kai will immediately stop matching guest phone numbers. All listings and reservations in Guesty stay safe.