KaiCalls

Verizon, Xfinity Mobile & Spectrum Mobile

Xfinity Mobile and Spectrum Mobile both run on Verizon's network and use the same forwarding codes, so all three carriers are covered here.

Before you start: have your Kai number handy — it's in Dashboard > Phone System.

Turn Forwarding On

  1. From your business phone itself (not another line), open the Phone app keypad.
  2. Dial the code below for the mode you want, replacing the digits with your actual Kai number.
  3. Tap Call, and wait for the confirmation tone or message.
  4. Kai will call your business line to confirm forwarding is working.

Only when you can't answer (recommended)

Covers busy, no answer, and unreachable in one code.

*71[your Kai number]

All calls

Every call on this line goes straight to Kai.

*72[your Kai number]

Ring time before Kai picks up is set by Verizon and not adjustable from this code — it's usually around 20–30 seconds.

Spectrum Mobile: these codes are typical for Verizon-network MVNOs, but Spectrum Mobile's support isn't independently confirmed — if the code is rejected, confirm the exact code with Spectrum Mobile support before assuming forwarding is off.

Turn Forwarding Off

Dial this from your business phone to cancel forwarding, no matter which mode you turned on:

*73

Still stuck? Reply to Kai's text and we'll set it up with you.