Test That Forwarding Works

1. From a different phone — not your business line — call your business number.
2. If you set up conditional forwarding (recommended), let it ring past your ring time without answering. If you set up all-calls forwarding, it should forward immediately.
3. Let it ring. On AT&T, T-Mobile and other GSM carriers, Kai should pick up after about 15 seconds (or the ring time you chose). On Verizon, Xfinity Mobile and Spectrum Mobile, the carrier sets the ring time (about 3–4 rings) and it can't be changed, so Kai picks up after that. If he does, forwarding is working.

If your own voicemail picks up before Kai does, the call is being answered before it ever gets a chance to forward. Two common causes:

• •iPhone Live Voicemail — on T-Mobile or Mint Mobile, iOS's own Live Voicemail can answer before the carrier's forwarding rings out. Turn it off in Settings > Phone > Live Voicemail and try again.
• •Carrier voicemail rings faster than your forwarding delay — if your carrier lets you set the ring time (most GSM carriers do), lower it a few seconds so forwarding fires before voicemail picks up. If ring time isn't adjustable for your carrier, double-check the exact code you dialed against your carrier's guide — a slightly wrong code is the next most likely cause.

You don't have to rely only on a self-test. After you dial a forwarding code, Kai calls your business line to confirm it took effect. If a few minutes pass and you don't get that call, reopen the forwarding guide at Dashboard > Phone System > Numbers > How to Forward Calls, re-check the code shown for your carrier and mode against what you actually dialed, and try again.

• Connect Your Business Line to Kai — overview and carrier picker
• Undo or Pause Forwarding