Comcast Business
On a Comcast Business Voice line, dial *92 and then your Kai number. Your desk phone still rings first. Kai only gets the calls you don't pick up.
Before you start: have your Kai number handy. It's in Dashboard > Phone System.
Turn Forwarding On
- Pick up the desk phone on the line you want to forward.
- Dial the code below and wait for the tone.
- Enter your 10-digit Kai number. Wait for the confirmation.
- Hang up. Kai will call your business line to check that it works.
Calls you don't answer (recommended)
*92[your Kai number]
Calls that come in while you're on the phone
Add this one too if you want Kai to take the second caller.
*90[your Kai number]
Calls when your line is down
This one covers a power or internet outage at your office.
*94[your Kai number]
To change how many rings come first, dial *610 and follow the prompts. Fewer rings get callers to Kai sooner.
Don't use *72. It sends every call to Kai, and your desk phone stops ringing.
Big phone system? These are the VoiceEdge star codes. If your office runs on a SIP or PRI trunk, ask the person who manages your phone system to set “forward on no answer” to your Kai number.
Xfinity Mobile cell phone? That runs on the Verizon network. Use the Verizon steps instead.
Turn Forwarding Off
Dial the code that matches what you turned on:
Calls you don't answer
*93
Calls while you're busy
*91
Calls when the line is down
*95
How It Works
The forward happens inside Comcast's phone network, not on your desk phone. Each code sets one rule on your line. Your phones ring as usual. When a rule's condition is met, Comcast sends the call on to your Kai number.
You can turn on all three rules at once. Each one has its own off code, so you can turn one off without touching the others.
Source: Comcast Business VoiceEdge star code sheet.
Common Questions
What is the Comcast Business code to forward unanswered calls?
Dial *92, wait for the tone, then enter your 10-digit Kai number. Dial *93 to turn it off.
How do I forward calls when my Comcast Business line is busy?
Dial *90, wait for the tone, then enter your Kai number. Dial *91 to turn it off.
How many rings before the call goes to Kai?
Comcast Business sets a ring count on the line. To change it, dial *610 from the desk phone and follow the prompts. Fewer rings get callers to Kai sooner.
Should I use *72 on Comcast Business?
No. *72 forwards every call and your desk phone stops ringing. Use *92 so you still get first pick.
Can Kai answer if my office loses power or internet?
Yes, with the not-reachable rule. Dial *94 and your Kai number. When your line is down, Comcast sends calls to Kai. Dial *95 to turn it off.
Do I lose my phone number if I forward it?
No. Forwarding does not move or cancel your number. Keep your phone plan active. Your number stays yours, and you can turn forwarding off any time.
Next, test that it worked. Still stuck? Reply to Kai's text and we'll set it up with you.