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KaiCalls
Help Center

Commerce Integration

Connect WooCommerce with KaiCalls.

Let Kai look up orders, shipping status, and product details on your WooCommerce store.

Kai checking WooCommerce order status

REST API Keys

Connection type

Connects with consumer key and consumer secret from WooCommerce.

Read-only

Data safety

Kai checks order status and cannot edit or cancel orders.

2 minutes

Setup time

Generate keys in your WordPress dashboard and paste them in KaiCalls.

Overview

What the WooCommerce connection does.

Kai answers order status questions for your shoppers.

Order status lookup

Callers ask about their order. Kai checks your WooCommerce store and reads back the order status (such as processing or completed).

Matches caller phone

Kai matches incoming calls to billing phone numbers saved on recent checkout orders.

Answers store questions

Kai uses your store FAQ to answer questions about shipping costs, returns, and hours.

Safe and read-only

Kai only needs Read permissions. He cannot modify products, prices, or orders.

Prerequisites

Before you connect.

1. WordPress admin login

You need admin access to your WordPress dashboard with WooCommerce installed.

2. HTTPS website

Your website must have a valid SSL certificate (https://).

Setup

How to connect WooCommerce.

Follow these steps to generate your REST API keys.

  1. 1

    Generate keys in WooCommerce

    In WordPress, go to WooCommerce > Settings > Advanced > REST API. Click Add key.
  2. 2

    Set permissions to Read

    Set Description to "KaiCalls" and Permissions to "Read". Click Generate API key.
  3. 3

    Open Connections in KaiCalls

    In KaiCalls, open Connections > WooCommerce.
  4. 4

    Paste your URL and keys

    Enter your website URL, Consumer Key, and Consumer Secret. Click Save Connection.

Verification

How to prove it worked.

Test order lookup with a live call.

  • Find an active order number in WooCommerce > Orders (e.g. #3012).
  • Call your KaiCalls number from a personal phone.
  • Ask Kai: "Can you check on order 3012?"
  • Verify Kai reads back the correct order status and date.
  • Check your KaiCalls call log to see the completed order check.

Troubleshooting

Fix common WooCommerce issues.

Connection test failed (401)

Double-check that you copied the full Consumer Key and Consumer Secret without extra spaces.

Blocked by security plugin

If you use Wordfence or Cloudflare, ensure your site allows REST API requests to /wp-json/wc/v3/.

Order not found

Make sure the order number exists in WooCommerce and that the order has not been deleted or trashed.

Wrong website URL

Enter your full site URL including https:// (for example: https://www.yourshop.com).

Leaving

How to disconnect WooCommerce.

Click Disconnect on the WooCommerce card in KaiCalls. You can also revoke the API key inside your WordPress dashboard under WooCommerce REST API settings.