T-Mobile call forwarding
On T-Mobile, dial **004*1[your Kai number]*11*15# with your Kai number. Your phone still rings first. Kai only gets the calls you don't pick up.
Before you start: have your Kai number handy. It's in Dashboard > Phone System. Metro by T-Mobile uses these same steps.
Turn Forwarding On
- Use the T-Mobile phone you want to forward. Open the keypad.
- Dial the code below. Put a 1 in front of your Kai number.
- Tap Call. Wait for the message that says it worked.
- Call your number from another phone and let it ring to check that Kai answers.
Calls you can't answer (recommended)
One code covers calls you miss, calls while you're on the phone, and calls when your phone is off. Your phone rings for 15 seconds first.
**004*1[your Kai number]*11*15#
To change the ring time, swap the last number for 10, 15, 20, 25, 30. Keep it short so Kai answers before your voicemail does.
Don't use the code that forwards all calls. It sends every call to Kai, and your phone stops ringing.
T-Mobile rejects the code? T-Mobile lists one code for each case. Dial these one at a time:
- Calls you don't answer:
**61*1[your Kai number]**15# - Calls while you're busy:
**67*1[your Kai number]# - Calls when your phone is off:
**62*1[your Kai number]#
iPhone? Turn off Live Voicemail before you test. Go to Settings > Phone > Live Voicemail. If it's on, it answers first and the call never reaches Kai.
Turn Forwarding Off
Dial this from the same phone. It turns off every rule above:
##004#
To check if forwarding is on, most phones take *#61#.
How It Works
The forward happens in T-Mobile's network, not in an app. Your phone rings as usual. When you don't pick up, T-Mobile sends the call on to your Kai number.
Each rule is separate. The off code above resets them all, so dial it once to undo everything.
Source: T-Mobile self-service short codes.
Common Questions
What is the T-Mobile code to forward only missed calls?
Dial **004*1[your Kai number]*11*15#, with your Kai number and the 1 in front. Your phone rings first. Kai gets the calls you miss. Dial ##004# to turn it off.
T-Mobile rejected the code. What now?
Use the codes T-Mobile lists, one at a time: **61*1[your Kai number]**15# for no answer, **67*1[your Kai number]# for busy, and **62*1[your Kai number]# for unreachable. ##004# turns all of them off.
Can I change how long my phone rings first?
Yes. Change the last number in the code. You can pick 10, 15, 20, 25, 30 seconds. We suggest 15, so Kai answers before your voicemail does.
Why does Live Voicemail on my iPhone stop forwarding?
Live Voicemail answers the call on your phone before T-Mobile can forward it. Turn it off in Settings, Phone, Live Voicemail.
Does call forwarding send my text messages to Kai too?
No. Call forwarding only moves voice calls. Texts keep going to your phone. To have Kai answer texts, you need texting turned on for your Kai number, which is a separate step.
Do I lose my phone number if I forward it?
No. Forwarding does not move or cancel your number. Keep your phone plan active. Your number stays yours, and you can turn forwarding off any time.
Next, test that it worked. Still stuck? Reply to Kai's text and we'll set it up with you.