Cox Business voice
On a Cox Business line, dial *92# and enter your Kai number when asked. Your desk phone still rings first. Kai only gets the calls you don't pick up.
Which Cox line is this? This page is for Cox Business phone lines. For a Cox home phone, call Cox and ask if your line can forward the calls you don't answer.
Have your Kai number handy. It's in Dashboard > Phone System.
Turn Forwarding On
- Pick up the desk phone on the line you want to forward.
- Dial the code below, with the # at the end.
- When the line asks, enter your 10-digit Kai number.
- Wait for the tone, then hang up.
- Call your number from a cell phone and let it ring to check that Kai answers.
Calls you don't answer (recommended)
*92#
Calls that come in while you're on the phone
Add this one too if you want Kai to take the second caller.
*90#
Calls when your line is down
This one covers a power or internet outage at your office.
*94#
Each code asks for a number after you dial it. Type [your Kai number] as 10 digits.
Don't use *72#. It sends every call to Kai, and your desk phone stops ringing.
Code didn't work? Cox says the codes depend on the phone plan you have. Set it online instead. Sign in to Cox Business MyAccount and open the VoiceManager tools. Go to Call Settings, then Call Forwarding. Turn on No Answer and enter your Kai number.
Want fewer rings first? In the same No Answer row, pick how many rings come first. Fewer rings get callers to Kai sooner.
Still stuck? Call Cox Business and ask for “call forwarding no answer” to your Kai number.
Turn Forwarding Off
Dial the code that matches what you turned on:
Calls you don't answer
*93#
Calls while you're busy
*91#
Calls when the line is down
*95#
If you set it in MyAccount, uncheck the rule there and save.
How It Works
The forward happens in Cox's phone network, not on your desk phone. Each code sets one rule on your line. When a rule's condition is met, Cox sends the call on to your Kai number.
Your Cox voicemail used to take these calls. Once a rule is on, Kai takes them instead.
Sources: Cox Business VoiceManager feature codes and the VoiceManager call forwarding guide.
Common Questions
What is the Cox Business code to forward unanswered calls?
Dial *92#, then enter your 10-digit Kai number when asked. Dial *93# to turn it off.
How do I forward calls when my Cox Business line is busy?
Dial *90#, then enter your Kai number. Dial *91# to turn it off.
What if the Cox code gives me an error?
Cox says the codes depend on your phone plan. Sign in to Cox Business MyAccount, open the VoiceManager tools, then Call Settings and Call Forwarding. Turn on No Answer, enter your Kai number, and pick how many rings come first.
Should I use *72# on Cox Business?
No. *72# forwards every call and your desk phone stops ringing. Use *92# so you still get first pick.
Do I lose my phone number if I forward it?
No. Forwarding does not move or cancel your number. Keep your phone plan active. Your number stays yours, and you can turn forwarding off any time.
Next, test that it worked. Still stuck? Reply to Kai's text and we'll set it up with you.