CenturyLink and Lumen phone
CenturyLink only lists a code that forwards every call. To send just the calls you miss to Kai, call CenturyLink and ask for “call forwarding busy or don't answer” to your Kai number.
Which line is this? This page is for a CenturyLink or Lumen home or business phone line.
Have your Kai number handy. It's in Dashboard > Phone System.
Send Missed Calls to Kai
- Call CenturyLink support from the account holder's phone.
- Ask them to forward calls you don't answer, and calls while you're busy, to your Kai number.
- Ask how many rings come first. Four or five is a good start.
- Call your number from a cell phone and let it ring to check that Kai answers.
Business line with an online phone portal? Look there for a “no answer” forwarding rule. Don't pick “always.”
Don't dial *72. CenturyLink uses it to forward every call. Kai would take them all, and your own phone would stop ringing.
Want Kai to take every call? Then give out your Kai number as your main number. You don't need forwarding at all.
Turn Forwarding Off
If CenturyLink set it up for you, call them back and ask them to turn it off. If you dialed *72 by mistake, pick up the phone and dial *73. You will hear two tones when it is off.
How It Works
CenturyLink's help page only shows the code that sends all calls away. It doesn't give one that waits for you to miss the call first. That is why the forward-on-no-answer rule has to come from CenturyLink support.
Source: CenturyLink how to use call forwarding.
Common Questions
Can CenturyLink forward only the calls I miss?
CenturyLink’s help page only shows a code that forwards every call. Call CenturyLink and ask for call forwarding busy or don’t answer to your Kai number.
Should I dial *72 on CenturyLink?
No. *72 forwards every call to Kai, and your own phone stops ringing. If you dialed it by mistake, dial *73 to turn it off.
What if I want Kai to take every call?
Give out your Kai number as your main number. Then you don’t need forwarding at all.
Do I lose my phone number if I forward it?
No. Forwarding does not move or cancel your number. Keep your phone plan active. Your number stays yours, and you can turn forwarding off any time.
Next, test that it worked. Still stuck? Reply to Kai's text and we'll set it up with you.