Dashboard
Where to find your business number.
Your number shows in your dashboard as soon as you pick it.
On the home screen
Sign in to KaiCalls. Look at the top bar or your business card. Your main line shows with your area code.
In phone settings
Open Phone System. Here you see your line, who it rings, and your voice rules.
Capabilities
What your line can do right away.
Calls work from minute one. Texts take one more step.
Inbound calls (Ready now)
Callers dial your number. Kai answers in seconds. He takes notes, books appointments, and texts you the details.
Outbound calling
You can call leads back from your dashboard. The call shows your business caller ID so clients recognize you.
Business texts (Needs setup)
US carriers require brand registration for app texts. Kai can send texts once your business profile is approved.
Voicemail & transcripts
Every call gets recorded and summarized. You can read the summary or listen to the audio in your call log.
Setup steps
Three ways to put your number to work.
- 1
Put it on your website and cards
Use this number on Google, your truck, yard signs, and business cards. It keeps your personal cell private. - 2
Set your hours and greeting
Go to Settings to tell Kai what services you offer and how you want him to greet callers. - 3
Pick where alerts go
Add your cell phone or email so Kai can text you when a hot lead calls.
Verification
How to test your new number.
Run this test to prove calls reach Kai.
- Dial your KaiCalls number from a phone not tied to your account.
- Listen for Kai to answer with your business name.
- Ask a test question, like what hours you are open.
- Hang up and open your KaiCalls call log.
- Confirm the call summary and lead notes appear in your dashboard.
Good to know
Number rules and boundaries.
Your KaiCalls number is a virtual cloud line. It does not replace your cell phone plan. It cannot make 911 emergency calls. If you cancel your account, your number stays parked for 30 days before release.
Troubleshooting
Fix common number problems.
Kai does not answer when I call
Check that your subscription is active. Also check if your line is set to forward to another phone first.
Texts do not go through
You must complete A2P 10DLC registration. Go to A2P Setup Guide to register your brand.
Callers say the line is busy
Kai can take many calls at the same time. If a caller hears a busy tone, check your carrier signal or call routing rules.
I want to change my area code
Email support@kaicalls.com. We can help you pick a new number in your local area.