Overview
What the FareHarbor connection does.
Kai uses webhooks to know who is booked and when.
Inbound booking alerts
When a guest books a tour, FareHarbor sends the details to KaiCalls.
Caller recognition
When that guest calls, Kai sees their phone number and knows their tour time.
Answers FAQ questions
Kai answers questions about spots, bad weather, gear, and start times.
Not an OAuth app
This link uses webhooks. It is not an OAuth app.
Prerequisites
Before you connect.
1. FareHarbor login
You need admin access to your FareHarbor dashboard.
2. Webhooks enabled
Make sure webhooks are turned on in your company settings.
Setup
How to connect FareHarbor.
Configure your webhook in three steps.
- 1
Copy your webhook URL from KaiCalls
In KaiCalls, go to Connections > FareHarbor. Copy your URL. - 2
Add webhook in FareHarbor
In FareHarbor, open Settings > Webhooks. Paste your KaiCalls webhook URL. - 3
Select booking events
Set the trigger to Booking Created and click Save Webhook. - 4
Turn on the connection in KaiCalls
Toggle the FareHarbor card in KaiCalls to Enabled.
Verification
How to prove it worked.
Send a test booking and check KaiCalls.
- Create a test booking in your FareHarbor calendar with your mobile number.
- Click Send Test Webhook in FareHarbor (or save the booking).
- Open KaiCalls > Contacts: Confirm your test guest name appears.
- Call your KaiCalls business number from that phone.
- Verify that Kai greets you and references your upcoming tour booking.
Troubleshooting
Fix common FareHarbor webhook issues.
Webhook test fails (404/500)
Verify you copied the complete webhook URL from KaiCalls, including your unique business ID parameter.
Booking created but not in Kai
Check that the webhook event type in FareHarbor includes booking.created. Some accounts default to refunds only.
Phone number format
Ensure guest phone numbers include the country code (+1 for US) so KaiCalls can match the caller.
Webhook disabled in FareHarbor
Some FareHarbor accounts require support staff to enable webhooks. Contact FareHarbor support if the menu is hidden.
Leaving
How to disconnect FareHarbor.
Delete the webhook URL in FareHarbor and toggle the switch off in KaiCalls. Kai will stop getting booking updates. Existing contacts in KaiCalls stay in your history.