Visible
Visible doesn't support self-service conditional call forwarding through a dial code — their support team has to enable it on your line.
Before you start: have your Kai number handy — it's in Dashboard > Phone System.
Turn Forwarding On
- Open the Visible app.
- Go to Account > Help > Chat with us to start a support chat.
- Ask for “conditional call forwarding” to your Kai number — specifically forwarding on no-answer, busy, or unreachable, not “forward all calls.” Being specific matters: forwarding all calls sends everything to Kai, including calls you would have wanted to take yourself.
- Visible support will confirm once it's enabled on your line.
- Kai will call your business line to confirm forwarding is working.
Turn Forwarding Off
Same path: open the Visible app's support chat and ask them to turn call forwarding off.
Still stuck? Reply to Kai's text and we'll set it up with you.