Landline or VoIP System
Landlines and VoIP systems don't use carrier dial codes like *72 — forwarding is a setting in your provider's online portal instead.
Before you start: have your Kai number handy — it's in Dashboard > Phone System.
General Steps
- Log in to your phone provider's online admin portal (not a dial code).
- Find the call handling or call forwarding settings for the line you want to connect, and set forward on no answer to your Kai number. If a “ring count” or “ring duration” option is available, a shorter setting gets calls to Kai faster.
- Save the setting.
- Kai will call your business line to confirm forwarding is working.
Where This Lives, by Provider
RingCentral
Admin Portal > Users > select the user > Call Handling & Forwarding, where you can choose to forward only when a call goes unanswered after a set number of rings.
Ooma Office
office.ooma.com > Settings > select the extension > Call Forwarding tab > turn on Call Forward When Unanswered and set the ring duration.
Google Voice
Settings > Linked numbers. Google Voice rings every linked number at the same time, and it has no setting that forwards only the calls you miss. Its custom rules only choose where calls from particular contacts go. Reply to Kai's text and we'll set it up with you.
Grasshopper
Open the extension's call forwarding settings and choose Edit. Add your Kai number after your own phones and set how many seconds each number rings before the call moves on.
Nextiva
Voice > Forwarding > Call forward (unanswered) — admins can also set this per user under Users > Actions > Voice Settings > Forwarding.
Dialpad
Settings > Call Handling & Voicemail > Advanced, where no-answer, busy, and unreachable forwarding rules live.
8x8 Work
Admin Console > Users > edit the user > Call Forwarding > “When User does not Answer the Call” > enter your Kai number as the external destination.
Using a different provider? Look for “call handling,” “call forwarding,” or “call routing” in your admin settings — nearly every business VoIP system has a version of this.
Turn Forwarding Off
Go back to the same call handling settings and turn the forwarding rule off, or clear the destination number.
Common Questions
Can I forward a VoIP phone system to Kai?
Yes. Systems like RingCentral, Ooma, Nextiva, Dialpad and 8x8 set this in their admin portal. Look for call handling or call forwarding, and set "forward on no answer" to your Kai number.
Why can’t Google Voice forward only missed calls?
Google Voice rings all your linked numbers at the same time. It has no setting that forwards only the calls you miss.
Do dial codes like *72 work on my office phones?
Usually not. *72 on a landline forwards every call, not just missed ones. Office systems set forwarding in their portal instead.
Do I lose my phone number if I forward it?
No. Forwarding does not move or cancel your number. Keep your phone plan active. Your number stays yours, and you can turn forwarding off any time.
Still stuck? Reply to Kai's text and we'll set it up with you.