How to Use Agent Quality

Both live on the same screen. The Call Quality tabs go deep on one agent's latency, costs, and evals. The agent health roll-up at the top of that page is the across-all-agents view: which ones are healthy and which one to look at first.

• Shows a health score for each evaluated agent
• Flags findings such as silent failures or behavior that needs a human to review
• Shows the latest evaluation run and recent run history
• Lets you mark findings as seen, fixing, ready to verify, or ignored so a team can work the queue together

The health score summarizes how an agent has been performing on its recent calls. Agents with no recent problems sit near the top; agents with repeated or severe findings drop. A finding is something worth a person's eyes — for example a call that ended without resolving, a silent failure, or behavior that drifts from your prompt.

Findings carry a severity, and the table sorts so the most urgent agents rise to the top. The goal is triage: you should not have to read every call to know where to spend your time.

1. Go to Call Quality and stay on the Performance tab. The agent health roll-up is the strip at the top of that page — there is no separate Agent Quality item in the sidebar.
2. Review the summary cards for healthy agents and agents needing attention.
3. Open the agent table to compare health score, recent call volume, last call date, and the suggested next step for each agent.
4. Use Refresh after recent call or prompt changes when you need the newest status.

1. In the findings table, start with high-severity items and the lowest health scores.
2. Open the suggested fix or the agent link when one is available.
3. Update the finding status as your team works on it.
4. After the agent has taken fresh calls, mark fixed items ready to verify so the next run confirms the fix held.

• •An agent has no score. It probably has not taken enough recent calls to evaluate. Scores appear once there is activity to judge.
• •I fixed the prompt but the score is the same. Health is based on real calls. Give the agent fresh traffic, then refresh — the score updates as new calls come in.
• •A finding isn't a real problem. Mark it ignored so it stops cluttering the queue without losing the record.

• How to Read Call Quality — the per-agent deep dive behind a health score
• Learning Agent — Kai's suggestions for fixing what the findings surface
• Customize Your Agent — change the prompt or tools to resolve a finding