Every call becomes a structured handoff for ServiceTitan workflows.
KaiCalls captures HVAC, plumbing, and home-service calls in a structured format your ServiceTitan workflow can use. The voice agent gathers caller information, service type, urgency, address, notes, and the preferred next step — so dispatchers are not decoding a raw transcript after the call.
Qualified callers reach an intake flow around the clock — even when the office is closed.
Dispatchers receive cleaner call details instead of rebuilding the intake from memory.
Caller, trade, urgency, address, and notes arrive structured and ready to triage.
Technical details
How KaiCalls integrates with ServiceTitan
Use the voice agent to collect cleaner call records, then route those records through a supported CRM, webhook, Zapier, SMS, or email handoff.
Structured Job Handoff
Workflow ReadyCaptures qualified call details as a structured record that can move into your ServiceTitan workflow through supported handoff paths.
Calendar and Queue Context
Cleaner DispatchCollects preferred times, urgency, service type, and routing notes so dispatchers can place the job cleanly.
Customer Lookup
Full ContextSupports real-time customer lookup to identify existing memberships, service history, and past interactions before booking.
Call Recording Attachment
Complete DocumentationCall recordings, transcripts, and AI-generated summaries can be included in the post-call handoff record.
Business Unit Tagging
Smart RoutingLabels service requests by trade or job type so the handoff is easier for dispatchers to triage.
Emergency Dispatch
Priority HandlingEmergency calls can trigger owner, dispatcher, or on-call technician alerts while non-emergencies follow a normal booking path.
Built for home service businesses
Cleaner intake for HVAC, plumbing, and electrical teams
KaiCalls understands the unique needs of HVAC, plumbing, and electrical contractors.
Key benefits
Information collected per call
Emergency triage
Intelligent emergency triage
KaiCalls asks urgency questions, separates emergency calls from routine requests, and routes each call toward the right alert, transfer, or follow-up path.
Emergency Call Recognition
He asks about emergency signals such as no heat, no AC, flooding, or gas smells, then follows the priority routing rule you configure.
Technician Alert Path
Emergency calls can alert on-call technicians or dispatchers with the caller, issue, and location context.
Non-Emergency Scheduling
Routine calls collect preferred appointment windows, service type, address, and customer contact details.
On-Call Rotation Support
Supports owner-defined routing rules for after-hours emergency calls and follow-up alerts.
Frequently asked questions
What is the ServiceTitan integration for answering services?+
KaiCalls captures a structured call record for ServiceTitan-centered teams. The handoff can include caller details, address, trade, urgency, preferred appointment window, transcript, and summary through supported CRM, webhook, Zapier, SMS, or email workflows.
Can an answering service book appointments?+
Yes. KaiCalls can collect scheduling preferences, offer configured calendar availability when connected, and send the appointment details through a supported workflow. Dispatchers can then confirm or place the job using the system your team already trusts.
What information do you need for a service call?+
KaiCalls collects everything your technicians need: customer name, service address, phone number, detailed issue description, equipment type and age, whether it's residential or commercial, any gate codes or access instructions, and preferred appointment times. For emergency calls, KaiCalls also captures urgency details (no heat, no AC, flooding) to help prioritize dispatch.
Never miss another service call
Home service teams use KaiCalls to capture after-hours callers, triage urgent issues, and send cleaner intake records into their follow-up workflow. Setup focuses on your intake script, routing rules, and preferred handoff path.
Free trial available · Built for teams with existing dispatch workflows