How to Manage Your Subscription

Navigate to Dashboard > Settings > Subscription to see your current plan details:

• •Your current plan name and price
• •Minutes used this billing cycle
• •Minutes included in your plan
• •Next billing date

If you exceed the minutes included in your plan, additional usage is billed at $0.25 per minute.

Failed calls and dropped calls (under 5 seconds) are excluded from billing — you are only charged for calls that actually connected.

Click Upgrade on the subscription page and choose the plan you want. Upgrades take effect immediately — you get the higher minute allotment right away.

You are prorated for the remainder of your current billing cycle. You only pay the difference between your current plan and the new one for the days remaining.

Click the plan you want to switch to on the subscription page. Downgrades take effect at your next renewal date — you keep your current plan's minutes until the end of the billing cycle.

Click Cancel Subscription on the subscription page. Your account remains active until the end of the current billing period — you do not lose access immediately.

You can reactivate your subscription at any time before the billing period expires. After it expires, your phone number is released and call routing stops.

Click Manage Billing on the subscription page to open the Stripe customer portal. From there you can:

• •Update your credit card or payment method
• •View past invoices and download receipts
• •Update your billing address

The subscription page shows a usage bar that tracks how many minutes you have used this cycle. Keep an eye on it — if you are consistently using 80% or more of your allotment, consider upgrading before overage charges kick in.