A2P 10DLC registration
Texts from a business number get blocked until your business is registered in its own name. That sign-up is called A2P 10DLC. The forms are fussy, and one wrong email can send them back. KaiCalls fills them in for you, checks them, and files them.
$2 for your first week, then from $10/mo. Cancel anytime.
Do I need it?
Yes, if your business number texts customers. Not for texts you type yourself on your own cell.
How soon can I text?
Once carriers approve it. Review often takes 4 to 7 business days. Kai answers your calls while you wait.
An unregistered business number can have its texts blocked or filtered. Your customer never sees them. You never hear that they failed.
The "Sorry I missed you" text never arrives, so the caller tries the next shop.
The booking confirmation never lands, so the customer is not sure they are booked.
A rejected form sits for days, and you only find out when you check.
Kai is your secretary. He answers your calls and texts your callers back. Getting your texts approved is part of the job, so we do the paperwork.
Your business name, website and contact details go into a draft for you. You fix anything that looks wrong.
Our check looks for the things carriers reject most. You see each problem as one plain sentence, with how to fix it.
Carriers charge for every filing, so we file after your first paid bill, not during a trial.
Dashboard, then Compliance, then A2P Setup shows where it stands. If carriers send it back, you see why, fix it and resubmit.
The end result: your callers get a text back from your own number, and you get a text from Kai with who called and what they need.
Most owners finish the form in about five minutes. Have these close by.
Your legal business name
Spelled the way the IRS has it on your EIN letter.
Your EIN
Your federal tax ID. No EIN? See the next section.
A website that loads
Your own site, not a Facebook page or a link page. It should name your business.
An email at that website
Like you@yourshop.com. Gmail and Yahoo are turned down when you file with an EIN.
A street address
Where the business is. A P.O. box is not accepted.
What you will text about
Replies and booking texts, or sales texts too. Pick it in one tap.
Lots of barbers, cleaners and solo trades work under their own name. Tick "I don't have an EIN" on the form. We file you as a sole proprietor.
Your phone line never needs an EIN. Only texting your callers does.
A text that answers a customer is a service text. A text that sells is a sales text. Sales texts need more.
| The text | Kind | What you need |
|---|---|---|
| A reply to a customer who texted youYour approved registration | Service | Your approved registration |
| "Sorry I missed your call. How can I help?"Your approved registration | Service | Your approved registration |
| A booking confirmation or reminderYour approved registration | Service | Your approved registration |
| "We have an opening Friday. Want it?"A registration that covers sales texts, plus the customer’s opt-in to sales texts | Sales | A registration that covers sales texts, plus the customer’s opt-in to sales texts |
| A discount or seasonal offerA registration that covers sales texts, plus the customer’s opt-in to sales texts | Sales | A registration that covers sales texts, plus the customer’s opt-in to sales texts |
| "It has been a while. Time to book again?"A registration that covers sales texts, plus the customer’s opt-in to sales texts | Sales | A registration that covers sales texts, plus the customer’s opt-in to sales texts |
Kai checks every text before it goes out. He holds back sales language, link shorteners and all-caps.
STOP always works. So do START and HELP. Kai never texts a number that said STOP.
Quiet hours: Kai holds texts from 9 PM to 8 AM in the customer’s time zone.
Most rejections come from a few small mistakes. Each one can cost you days. Our check looks for them before you pay any carrier fee.
A Gmail, Yahoo or other free email on a business with an EIN
We flag it while you type and ask for an email at your own website.
An email that does not match your website
We check that the email and the website share the same name.
A typo in the email, like gmial.com
We catch common typos and show the fix.
An email domain that cannot get mail
Before filing, we check the domain can receive email.
A website that is down, or is only a social page
We check that the site loads and is your own site, not a profile or a link page.
A P.O. box as the address
We ask for the street address instead.
We built the email check after a real filing came back for using a Gmail address. If a carrier still sends yours back, you see the reason in your dashboard. Fix it and resubmit. The resubmit updates the same filing, with no second filing fee.
$2 for your first week, then from $10/mo. Cancel anytime.
The rules are the same for everyone. What changes is the texts you send.
Most shop texts are service texts: "You are booked for 2 PM," or a reply to "Do you have room today?" A text about a last-minute opening is a sales text, so it needs a registration that covers sales and the client’s opt-in. Many booth renters have no EIN and can file in their own name.
Read the full guide for salons and barbersPlumbers, roofers and HVAC crews text to confirm a visit, send an "on my way," or answer a missed call. Those are service texts. Seasonal tune-up offers are sales texts. If you work under your own name, the sole proprietor path fits.
Firms text to confirm a consult time or ask a caller to call back. Those are service texts. File under the firm’s legal name and EIN, with an email at the firm’s website. Keep case details out of texts.
Appointment confirmations and reminders are service texts. A cleaning special is a sales text. Keep health details out of texts, and say "Reply STOP to opt out" in your sample messages.
Rentals text booking confirmations, delivery windows and pickup times. Those are service texts. A holiday promo to past renters is a sales text and needs their opt-in first.
Some plans include registration. Others add it on. Either way, carriers still have to approve it.
Yes, if your business texts customers from a regular 10-digit business number through an app or service. Carriers want each business that texts its callers registered in its own name. Texts you type yourself on your own cell, person to person, do not need it.
It varies, and the carriers decide, not us. Brand review often takes 1 to 2 business days. Campaign review often takes 3 to 5 more. We cannot promise a date.
Yes. Calls, voicemail and the texts Kai sends you about your own calls all work while you wait. Texts to your callers start once your registration is approved.
Yes. Tick "I don’t have an EIN" and we file you as a sole proprietor in your own name. A personal email is fine. Carriers text your cell once to confirm it is you, and you answer that text. You get one campaign, one number and a low daily text limit. That cell cannot be a KaiCalls line.
It depends on your plan. Some plans include it once the plan is paid (not during a trial). Others add it as a paid add-on. The plan list on this page and the pricing page show which is which.
You see the reason in your dashboard. Fix that one thing and resubmit. A resubmit updates the same filing, so there is no second filing fee.
Only with a registration that covers sales texts and an opt-in from each customer for sales texts. Service texts, like replies and booking confirmations, do not need the sales opt-in.
Toll-free numbers use a different process. KaiCalls does not run that one today.
Kai answers your calls from the first day. Your texting form is drafted at sign-up, and we file it once your plan is paid.
$2 for your first week, then from $10/mo. Cancel anytime.
