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Legal Call Handling for Law Firms

Stop Losing Legal Leads to Voicemail

KaiCalls answers every new-client call, asks your intake questions, flags urgent matters, and sends a clean case summary to your team. Built for solo attorneys, intake teams, and firms that cannot afford another missed after-hours lead.

BBB Attorneys used KaiCalls to handle 1,000+ plaintiff intake calls with 24/7 coverage and consistent qualification. The pattern is simple: when the call matters, voicemail is not an intake system.

Mass Tort Intake Proven
Solo Attorney Ready
Clio, Litify, MyCase + Zapier

Plans start at $10/month • 7-day free trial • No setup fees

Made for your kind of work

Legal setup packs included

Collect practice area, deadlines and callback details. Choose when your team should step in, and keep legal advice with your attorneys.

Ask
Useful caller details
Welcome
Your own greeting
Connect
The right person to help
Cover
Hours that fit your team

Personal Injury Law

A greeting and callback questions for your business. Choose the details your team needs before following up.

Details Kai can ask for
Full nameBest callback numberEmail address

Family Law

A greeting and callback questions for your business. Choose the details your team needs before following up.

Details Kai can ask for
Full nameBest callback numberEmail address

Criminal Defense

A greeting and callback questions for your business. Choose the details your team needs before following up.

Details Kai can ask for
Full name of caller (and accused if different)Best callback number — confirm this is reachable even if the caller is in custody or borrowed phoneType of charge: DUI, drug, violent, white-collar, domestic, theft, federal, other

Immigration Law

A greeting and callback questions for your business. Choose the details your team needs before following up.

Details Kai can ask for
Full name of caller (and the immigrant if different)Best callback number — confirm reachability if detained-family-member situationMatter type: asylum, family-based, employment, removal-defense, naturalization, DACA, U-visa, other
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Calls Handled · Last 7 Days

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Leads Processed · Last 7 Days

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Talk Time · Last 7 Days

Real-time network statistics updated just now.
Legal proof

Already Answering Real Law Firm Calls

Kai is already handling legal intake across high-volume plaintiff campaigns and solo firm call coverage.

Mass tort intake

BBB Attorneys

BBB Attorneys logo

1,000+ plaintiff intake calls handled

BBB Attorneys used KaiCalls to answer high-volume mass tort calls, collect structured plaintiff details, and keep intake consistent during volume spikes.

1,000+
calls handled
96%
cost reduction
24/7
coverage
See proof
Not just our word for it

Read Real KaiCalls Reviews

Every link below goes straight to an independent, public listing — read what other firms and business owners say before you sign up.

Legal intake operations

What Law Firms Should Know Before Replacing Voicemail

A compact operating guide for firms comparing AI intake, traditional answering services, and in-house receptionist coverage.

Stop Paying the Per-Minute Tax

Traditional answering services charge $3.50/minute for every call, including spam and robocalls. KaiCalls charges a flat monthly rate, so a flood of junk calls doesn't multiply your bill the way per-minute pricing does.

Traditional Services

Live Answering Services

  • $245/month for 50 minutes only
  • $385/month for 100 minutes
  • $1,695/month for 500 minutes
  • $3.39-$4.90 per minute rates
  • 30-second billing increments (10-sec call = 30-sec charge)
  • No CRM integration (emails notes)
500 minutes/month =
$1,695/month
KaiCalls Voice Agent

AI Legal Intake Voice Agent

  • KaiCalls plans start at $10/mo with unlimited secretaries. Monthly plans and call allowances: Kai Backup $10 (~20 Kai-answered calls/mo), Kai Answering $79 (~150 Kai-answered calls/mo), Kai Office $349 (~600 Kai-answered calls/mo). There are no per-minute overage charges. Your plan includes an expected monthly call allowance. If your call volume stays higher, we recommend the next plan and notify you before anything changes. You can choose to keep your current plan, and we move you back down if volume drops. Software features are available on every plan. Extra phone lines and optional website call tracking cost extra. Connected services require setup.
  • Overflow coverage without a fixed operator bench
  • Opens cases in Litify/Clio/Salesforce via webhook + Zapier
  • Legal-specific intake flows
  • Webhook-first CRM sync (every CRM via Zapier)
Flat-rate billing =
no per-minute spam tax

See Kai Handle Legal Calls

Watch real demos of Kai qualifying leads and managing your law firm dashboard.

Live legal intake call demo

Law firm dashboard walkthrough

Try Kai for Legal Intake Right Now

Listen to a sample of Kai handling a legal intake—no signup required. Ready to try it yourself? Just enter your email and talk live.

Kai Legal Intake Demo

Click the mic to start talking

Click to start • Your mic will be requested

or call 1 (417) 386-2898

Or call to talk to Kai now

1 (417) 386-2898

Available 24/7

Demo calls may be recorded and used for training and marketing. Please don't share sensitive info. See Terms and Privacy.

Live demo using the legal intake flow

Intake Flows by Practice Area

Each practice area has custom intake logic and qualifying questions

Personal Injury

Capture accident details, injury severity, and liability factors. Kai scores cases by potential value.

Learn more

Criminal Defense

24/7 intake for arrests. Kai collects charges, jail location, and bail information immediately.

Learn more

Family Law

Sensitive intake for divorce, custody, and support cases. Kai handles emotional callers with care.

Learn more

Mass Tort

High-volume intake screening for product liability and class actions. Integrates with Litify campaigns.

Learn more

The Cost of Missed Calls in Legal

Law firms lose thousands in revenue every month from unanswered calls. KaiCalls captures every opportunity.

26%
of law firm calls occur after business hours
40%
of law firm calls go unanswered
$50,000+
potential loss from a single missed PI lead
$40K-$60K
annual cost of human receptionist
74%
structured intake consistency signal
Kai answering calls after hours while the office sleeps

After Hours? Kai Never Sleeps.

26% of law firm calls happen outside business hours. A single missed personal injury lead can be valuable. Kai gives callers an intake path during nights, weekends, and holidays so fewer qualified cases disappear into voicemail.

Integrates With Your Legal Tech Stack

KaiCalls injects lead data directly into your CRM. No manual data entry.

Litify

Webhook + Zapier — works on day one

Every call is pushed as structured JSON. Map transcripts to custom objects and trigger intake workflows via Zapier templates.

Clio

Webhook + Zapier — Clio Manage & Clio Grow

Creates new Person contact and Matter, pushes prospects to the Lead inbox in Clio Grow via webhook + Zapier — no waiting on a per-vendor native build.

Salesforce

Webhook + Zapier to any Salesforce org or custom object

MyCase

Webhook + Zapier for leads and consultation scheduling

PracticePanther

Webhook + Zapier for lead injection and calendar sync

Filevine

Webhook + Zapier for matter creation and intake forms

Why Law Firms Choose KaiCalls

Instant Callback

Form submissions trigger AI callbacks within 60 seconds. InsideSales.com data shows responding in under 5 minutes increases contact rates by 900%.

  • 60-second callback speed
  • Works with any form builder

Case Qualification

Kai analyzes call transcripts and scores leads based on case value, liability factors, and urgency. Attorneys receive prioritized leads with recommended next steps.

  • Configurable scoring criteria
  • Hot lead notifications

Goal-Based Follow-Up

Kai calls leads until objectives are achieved, not just once. Set goals like "schedule consultation" and the system follows up automatically until complete.

  • Stops when goal achieved
  • Configurable attempt limits

Frequently Asked Questions About AI Legal Intake

Common questions from law firms considering KaiCalls

Is it ethical to use AI for legal intake?

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Lawyers can ethically utilize AI for legal intake provided they adhere to duties of competence and supervision. The American Bar Association (ABA) Formal Opinion 512 confirms that lawyers may use AI tools if they understand the benefits and risks associated with the technology. KaiCalls supports your compliance with Model Rule 1.6 (Confidentiality) by treating caller information as confidential and scoping access to your business. Attorneys must supervise the non-lawyer assistance provided by Kai to ensure accuracy under Model Rule 5.3. KaiCalls provides full transcripts and audio recordings to facilitate this required review. You fulfill your ethical obligations if you implement reasonable oversight of Kai's interactions with potential clients.

How do law firms handle after-hours calls?

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Law firms handle after-hours calls by routing them to a 24/7 answering service to prevent lead loss. KaiCalls answers calls immediately at night, on weekends, and during holidays. KaiCalls screens callers to distinguish between new client leads and existing clients with urgent matters. 26% of calls to law firms occur after standard business hours according to industry data. KaiCalls ensures you capture these leads when your competitors are unavailable. A single missed personal injury lead can cost a firm $50,000+ in lost fees. You secure more high-value cases if you ensure 24/7 availability for distressed claimants.

How much does a legal answering service cost?

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KaiCalls plans start at $10/mo with unlimited secretaries. Monthly plans and call allowances: Kai Backup $10 (~20 Kai-answered calls/mo), Kai Answering $79 (~150 Kai-answered calls/mo), Kai Office $349 (~600 Kai-answered calls/mo). There are no per-minute overage charges. Your plan includes an expected monthly call allowance. If your call volume stays higher, we recommend the next plan and notify you before anything changes. You can choose to keep your current plan, and we move you back down if volume drops. Software features are available on every plan. Extra phone lines and optional website call tracking cost extra. Connected services require setup.

What questions should be asked during legal intake?

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Legal intake questions should focus on gathering contact details, conflict checking, and case qualification. KaiCalls asks for the caller's name, phone number, and brief description of their legal matter immediately. KaiCalls then asks specific qualifying questions such as "When did the incident occur?" or "Are you currently represented by an attorney?" For personal injury cases, Kai asks about injuries sustained and insurance information. KaiCalls validates if the case fits your firm's criteria before scheduling a consultation. You improve your intake efficiency if you customize Kai's script to filter out unqualified leads automatically.

How do personal injury firms qualify leads?

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Personal injury firms qualify leads by screening for liability, damages, and insurance coverage during the initial call. KaiCalls uses a custom script to ask: "Were you injured?", "Was a police report filed?", and "Do you have the other party's insurance info?". KaiCalls scores the lead based on your firm's specific parameters. Qualified leads are immediately transferred to an intake specialist or booked for a consultation. Unqualified leads are politely referred to resources you define. You maximize your marketing ROI if you ensure your intake team only spends time on high-probability cases.

Simple Pricing for Law Firms

Flat plans built around answered calls — no per-minute overage. If your volume grows, we right-size you to the next plan with a heads-up first.

Kai Backup

$10/mo

~20 Kai-answered calls/mo

    Start Trial
    Most Popular

    Kai Answering

    $79/mo

    ~150 Kai-answered calls/mo

      Start Trial

      Kai Office

      $349/mo

      ~600 Kai-answered calls/mo

        Start Trial
        Kai handing you the phone

        Stop reading. Start calling.

        Meet your digital secretary. 25 free minutes, no card required. No app required.

        Setup takes ~3 minutes • No hardware • Keep your existing number

        Last updated: June 2026Author: Connor Gallic