“The insurance is pressuring me to sign something today”
“The accident was last week and they're already calling”
“The incident was almost a year ago and I just found out I can sue”
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Personal Injury Law
Your callers need an answer.
You have work to do.
Give new callers a place to explain their inquiry while your team is meeting clients or in court.
Kai is the secretary built into your business phone. Keep your number, choose when he answers, and teach him how your business works.
Hear Kai: 1 (417) 386-2898A starting point for your business
The questions depend on the call.
Go beyond a name and number. Choose which follow-up questions matter to your team, and adjust them to the services you offer.
- Email address
- Information about the other party involved (name, insurance, employer if workers comp)
- Have you spoken with other attorneys about this matter?
- How did you hear about the firm?
- Did you give a recorded statement to the other party's insurance?
- Is the incident date within 90 days of the state statute of limitations? (computed from incident_date + incident_location)
Calls your team will recognize.
Use these examples to try your setup. Decide which requests need a quick handoff and which can wait for a callback. Response times and availability are yours to confirm.
“My loved one passed away”
“I have a hearing next week”
“They sent me a settlement offer”
“Car accident three months ago”
“Slipped at a store last month”
“Just wanted to ask some questions”
“Not sure if I have a case yet”
Price requests go to your team for confirmation. Kai can gather the details you need to prepare a quote. Appointment times, professional advice and commitments should follow the limits you set during setup.
A phone service that fits your day.
Keep your number
Customers keep calling the number they know. Forward unanswered calls to Kai, or set up your office phones and team.
Choose when Kai answers
Set your hours, no-answer handling and the people who should receive an urgent call. Your instructions decide the next step.
Know who needs you
Review call summaries and caller details in your dashboard. Connect the notification and scheduling tools your team uses.
Make it sound like your business.
Add your services, hours and common questions. Choose what Kai can answer, when your team needs to step in, and where call notes should go.
Prices and availability: Use the information you approve. When an answer needs confirmation, Kai collects the request for your team.
Sensitive questions: Set clear limits on advice and commitments. Clinical, legal and other professional decisions stay with your qualified team.
Before you forward calls: Make a test call, review what happened, and adjust your setup.
Put Kai on your phone.
Start with your business details. Choose a plan when you are ready.