24/7 answering for Law Firms
Intelligent Legal Intake
For Law Firms
Never miss a potential client again. Kai answers every call 24/7, qualifies leads against your specific criteria, and delivers case details into Clio, Litify, or MyCase.
- Native Litify and Salesforce integrations; Clio and MyCase via webhook + Zapier
- Practice-area specific intake workflows (PI, Criminal, Family, etc.)
- Real-time statute of limitations and liability qualification
Free browser demo; payment required for live phone service. No contracts. No setup fees.
From call to summary to lead
Every word on the record, the to-dos pulled out, the caller saved and scored.
Open the Law Firms pack and inspect how Kai works.
The pack shows the working configuration behind Kai: the intake fields it asks, the prompt rules it follows, the routing logic it uses, the SMS and owner handoff it produces, and the eval calls it must pass. You can read the parts before you trust the phone line.
Intake Structure
9 required fields and 6 optional fields map the caller into a clean job summary.
Prompt System
9 guardrails control pricing, scheduling, escalation, tone, and what Kai must never promise.
Failure Modes
6 known mistakes are turned into operating rules before Kai ever answers a real call.
Eval Coverage
6 vertical evals test hard callers, edge cases, and setup-specific behavior for this pack.
CRITICAL: NEVER give legal advice, never offer an opinion on case strength, never estimate settlement or case value, and never suggest what the caller should or should not do about their claim. These are exclusively for the attorney. Your role is to gather...
EMPATHY FIRST: Many callers are injured, in pain, scared, or grieving. Lead with warmth before asking any questions. 'I'm really sorry to hear what you've been through — I want to make sure I get all the details to the attorneys so they can help you.' Do no...
STATUTE OF LIMITATIONS URGENCY: Once you have incident_date and incident_location (state), check if the caller is within 90 days of a potential statute of limitations cutoff. Statutes vary by state and case type (1–6 years; medical malpractice can be as sho...
Fix the calls that make customers call someone else
Kai is built for the messy, high-intent moments where speed, context, and calm follow-through decide who gets the job.
Missed After-Hours Leads
Accidents and arrests don't only happen between 9am and 5pm. When a prospect calls at 8pm and hits voicemail, they immediately call the next firm on Google.
Kai provides 24/7/365 coverage, ensuring you capture every late-night PI lead and weekend criminal defense call instantly.
Inconsistent Intake & Qualification
Human receptionists often forget to ask critical qualifying questions, take incomplete notes, or fail to identify statute of limitation deadlines.
Kai runs your firm's exact intake script on every call, grading leads against your criteria so important details don't slip through.
Overflow & Concurrent Call Chaos
During standard business hours, receptionists easily get overwhelmed by simultaneous calls, forcing important prospects onto long hold times.
Kai handles overflow call coverage, ensuring no caller ever receives a busy signal or gets put on hold for another client.
Everything your law firms line needs
The first version is not a blank slate. It starts with the call handling, routing, and follow-up patterns this vertical already needs.
Common questions
01How does KaiCalls handle data security and compliance?
We don't claim certifications we haven't earned. KaiCalls is not currently SOC 2 or HIPAA certified. We do scope account access per business, validate provider webhooks, encrypt calls in transit, and treat consent, opt-outs, DNC, and calling-hours rules as operating requirements. If your firm needs SOC 2, HIPAA, or a signed BAA in writing, ask us and we'll tell you exactly where we are.
02Can KaiCalls transfer calls to attorneys?
Yes. KaiCalls can transfer qualified leads directly to attorneys or staff based on rules you define. Configure transfers by case type, urgency level, or time of day. The AI provides a warm handoff with full context, including caller name, case summary, and qualification status.
03What if the AI cannot answer a question?
When KaiCalls encounters questions outside its training (such as requests for legal advice), it gracefully acknowledges the limitation and offers to connect the caller with an attorney or take a detailed message. The AI never fabricates information.
04How do I train KaiCalls for my firm?
Training takes about 15 minutes. Upload your intake questionnaire, FAQs, and practice area details through our dashboard. KaiCalls learns your specific qualification criteria, consultation fees, and scheduling preferences.
The current legal intake page is /solutions/legal.
See how BBB Attorneys runs intake with Kai, with legal pricing and setup in one place.
Practice Area Specific Intake
Kai is pre-configured with rigid intake flows for every major practice area, ensuring the exact qualifying questions are asked every time.
Personal Injury
- >When did the accident occur?
- >What type of accident was it?
- >Were you injured? Describe your injuries.
- >Was a police report filed?
- >Do you have the other party insurance info?
Criminal Defense
- >Have you been arrested or charged?
- >What are the charges?
- >When is your next court date?
- >Are you currently in custody?
- >Have you spoken with police?
Family Law
- >Are you seeking divorce or custody?
- >Are there children involved?
- >Is domestic violence a factor?
- >Do you have a prenuptial agreement?
Immigration
- >What is your current visa status?
- >What type of case do you need help with?
- >Have you received notices from USCIS?
- >Do you have a pending deadline?
Mass Tort
- >Which product or medication is involved?
- >When did you use the product?
- >What injuries or side effects occurred?
- >Have you been diagnosed by a doctor?
Workers Comp
- >When did the injury occur?
- >Where were you when injured?
- >Did you report to your employer?
- >Are you still employed there?
Kai vs. Legacy Alternatives
| Availability | 40 hrs/week | 24/7/365 |
| Annual Cost | $45,000+ | $2,400 |
| Call Capacity | 1 at a time | Overflow Coverage |
| Response Time | Variable (Holds) | < 2 Seconds |
| CRM Data Entry | Manual (Error Prone) | Automatic & Instant |
| Metric | Ruby / Smith.ai | KaiCalls |
|---|---|---|
| Base Pricing | Ruby $250/mo (50 min); Smith.ai live $300/mo (30 calls), as of September 2026 | From $10/mo |
| Billing Model | Per minute (Ruby) or per call (Smith.ai) | No per-minute overage |
| Intake Scripts | Live receptionists | Dynamic / Specialty Specific |
| Integration | CRM integrations (Ruby lists 5,000+) | Direct Push to CRM |
Stop missing the call that was ready to book
Call Kai now or try the free browser demo. The fastest way to understand it is to hear the handoff yourself.