Bilingual Answering Service: English and Spanish Calls, Answered
A bilingual answering service answers your business calls in two languages, most often English and Spanish, so a caller can explain what they need in the language they are most comfortable using. With KaiCalls, Kai, your secretary, answers in English or Spanish and follows the caller. Kai Backup is $10/mo for ~20 Kai-answered calls/mo, and Spanish is part of every plan.
How Kai answers Spanish and English calls
Kai follows the caller
Turn on English and Spanish for your line. Kai answers, hears which language the caller speaks and replies in it. If the caller switches mid-call, Kai switches too. No "press 2 for Spanish" menu.
You get the message by text
After each call Kai answers, you get a text with who called, their number and what they need, so you can call back.
Day, night and weekend
Spanish-speaking callers reach the same secretary at 2 PM and 2 AM. There is no separate Spanish line to staff.
Who needs a Spanish answering service
- Trades and home services where a homeowner or property manager calls in Spanish about a leak, a repair or a quote.
- Immigration and personal injury law firms whose new clients often call in Spanish first.
- Clinics, salons and local shops in neighborhoods where many customers speak Spanish.
- Any small business that misses calls and loses the Spanish-speaking ones first.
How other answering services list bilingual coverage
Each line is as listed on that company's own pricing page on 18 Oct 2026.
| Service | What they list |
|---|---|
| Smith.ai | Dedicated Spanish line listed as an add-on at $1.00 per call. As listed on smith.ai on 18 Oct 2026. |
| Ruby | 24/7 bilingual call answering listed as available; no separate price shown. As listed on ruby.com on 18 Oct 2026. |
| ReceptionHQ | MessageExpress (from $25 per month plus $1.99 per call answered) lists bilingual support if required. As listed on receptionhq.com on 18 Oct 2026. |
| KaiCalls | English and Spanish on every plan. Kai Backup is $10/mo for ~20 Kai-answered calls/mo. |
Set up Spanish answering
- Start a plan and tell Kai about your business.
- In your dashboard, turn on English and Spanish for your line (step-by-step guide).
- Call your number and speak Spanish to hear Kai answer.
Explore call answering options
Frequently Asked Questions
What is a bilingual answering service?
A service that answers your business calls in two languages, most often English and Spanish. The caller speaks the language they prefer, and you get the message.
Is a Spanish answering service the same thing?
Mostly. A Spanish answering service answers Spanish calls; a bilingual one handles both English and Spanish on the same line. Kai does both: he answers in the caller’s language and switches if the caller does.
How much does a bilingual answering service cost?
Some live services charge extra for Spanish. As listed on smith.ai on 18 Oct 2026, its dedicated Spanish line is an add-on at $1.00 per call. With KaiCalls, Spanish is included: Kai Backup is $10/mo for ~20 Kai-answered calls/mo.
Do Spanish-speaking callers have to press a button?
No. There is no phone menu for language. Kai hears which language the caller speaks and replies in it.
Which languages can Kai answer in?
English and Spanish are the most common pair. You can turn on two to four languages per line from English, Spanish, French, German, Portuguese, Italian, Dutch, Hindi, Japanese and Russian.
Is Kai a person?
No. Kai is a secretary built into your phone line. He answers in a natural voice, takes the message and texts it to you.
Related Terms
Further Reading
Answer Spanish callers without a second line
Kai Backup is $10/mo for ~20 Kai-answered calls/mo. Start Kai Backup.