New patients
Hi, I have never been there. Can I get in this week?Sure. Is this for your back, neck, or something else?
Kai asks if they have been in before, what is bothering them in a word or two, and whether it is from an accident or work injury.
● For chiropractors who work alone
Your hands are busy. Kai gets the phone.
Mid-adjustment and the phone rings. Your cell rings first. If you can't pick up, Kai answers, books the visit or takes the details, and texts you who called.
$2 for your first week, then $79/mo. Cancel anytime. 30-day money-back guarantee.
- Setup
- 3 minutes
- Who answers
- You first, then Kai
- Price
- $79/mo
Phone ringing. Kai picked up.$2 first week● What your callers actually ask
Most calls are people trying to get on your table.
We read two months of calls at a small chiropractic and recovery practice we answer for. Here is what came in, and what Kai does with each.
Booking
Do you have anything today around 4?Let me check. I can do 4:15. Want it?
With your calendar connected, Kai books the visit. On Jane App or another booking site, he texts the right link. Otherwise he takes the day and time for you to confirm.
Moving a visit
I need to move my 10 AM. Something came up.No problem. I will let the doctor know. What day works better?
Reschedules, cancellations and "running late" come to you as a text right away, so you are not surprised between patients.
Insurance and cost
Do you take my medical plan?The office is cash pay. Want me to book your first visit?
Kai tells callers what you told him: cash only, or the plans you take. He never promises coverage or a copay.
Asking for the doctor
Is the doctor in? I wanted to ask him something.He is with a patient. I will text him your message now.
When someone wants you, Kai takes the message and texts it to you with their number, so you call back on your break.
Hours and directions
Are you open Saturday?Saturdays 9 to 1. Want me to text you the address?
Kai knows your hours and address and can text directions. Closed for a day? Tell Kai by calling your own line.
● The line Kai won't cross
He books. You treat.
Kai handles the front desk part of the call and leaves anything clinical to you.
- Give medical advice or say whether an adjustment is safe for someone
- Read back health details a caller shares
- Promise insurance coverage, a copay or a visit count
- Keep someone on the line who describes an emergency. He tells them to call 911.
● How it starts
Set up before your next patient.
Tell us about your practice
Name, hours, address, and whether you take insurance or cash. About 3 minutes.
Get your number
Use it as your main line, or forward only the calls you miss. How to forward.
Call it yourself
Hear Kai answer as your practice. Change anything by calling your own line.
QuestionsTap one to open it
Before you get started
Stop calling people back.
Kai picks up while you work. You read the text after.
$2 for your first week, then $79/mo. Cancel anytime.