How to Use Dispatcher Mode

Dispatcher Mode turns urgent service calls and event-rental requests into structured briefings for your team while keeping Kai honest about what is captured versus confirmed.

When Dispatcher Mode Runs

Kai creates a dispatcher briefing when a caller asks for a service visit, emergency callback, delivery, setup, pickup, or rental booking. If a required detail is missing, Kai asks one clear follow-up question before saving the briefing.

  • Home service calls usually need the issue, service address, urgency, and contact info.
  • Event-rental calls usually need the event date, requested items, venue notes, setup window, and pickup window.
  • Urgent or high-priority requests are queued for owner or team review.

What Kai Can Promise

Kai can say the request was captured, saved, or queued for review. Kai should not say a technician, crew, route, inventory item, setup window, pickup window, or booking is confirmed unless your team or connected workflow has verified it.

Safe language

  • “I saved the dispatcher briefing for owner review.”
  • “I captured the request for manual confirmation.”
  • “Someone will confirm availability before anything is booked.”

Avoid until verified

  • “Your technician is confirmed.”
  • “That inventory is reserved.”
  • “The crew is booked.”
  • “Your event rental is confirmed.”

Status Meanings

  • Needs clarification: Kai is missing one required detail.
  • Briefing created: The request was saved for normal review.
  • Handoff queued: An urgent request was saved for quick team review.
  • Needs manual confirmation: Availability still needs human or system verification.
  • Handoff confirmed: A team member or workflow verified the action.
  • Handoff failed: Kai could not save the briefing, so follow up manually if call details are available.

Related

    How to Use Dispatcher Mode | KaiCalls Help