“I'm on the side of the freeway and the car won't restart”
“Smoke is coming out from under the hood right now”
“It died in a bad part of town and I'm waiting in the car”
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Auto Repair Shop
Your callers need an answer.
You have work to do.
Keep work moving in the shop while callers explain the vehicle, the problem and their availability.
Kai is the secretary built into your business phone. Keep your number, choose when he answers, and teach him how your business works.
Hear Kai: 1 (417) 386-2898A starting point for your business
The questions depend on the call.
Go beyond a name and number. Choose which follow-up questions matter to your team, and adjust them to the services you offer.
- Approximate mileage band — under 50k / 50–100k / 100–150k / 150k+
- Is the vehicle under manufacturer warranty or an extended/service contract?
- Has the vehicle already been to another shop for this issue?
- Does caller need a loaner or rental coordinated?
- How did you hear about us?
Calls your team will recognize.
Use these examples to try your setup. Decide which requests need a quick handoff and which can wait for a callback. Response times and availability are yours to confirm.
“My brakes are grinding and I need to drop it off today”
“It barely got home — won't start now — can I tow it in tomorrow?”
“Check engine light and it's running rough; I'm worried to drive it”
“Just need an oil change sometime this week”
“The AC isn't quite as cold as it was — no rush”
“I'm due for a tune-up; when can you get me in?”
“Roughly what does a timing belt cost on a Camry?”
“Do you take extended warranties?”
“Another shop quoted me $1,200 — can you beat it?”
Price requests go to your team for confirmation. Kai can gather the details you need to prepare a quote. Appointment times, professional advice and commitments should follow the limits you set during setup.
A phone service that fits your day.
Keep your number
Customers keep calling the number they know. Forward unanswered calls to Kai, or set up your office phones and team.
Choose when Kai answers
Set your hours, no-answer handling and the people who should receive an urgent call. Your instructions decide the next step.
Know who needs you
Review call summaries and caller details in your dashboard. Connect the notification and scheduling tools your team uses.
Make it sound like your business.
Add your services, hours and common questions. Choose what Kai can answer, when your team needs to step in, and where call notes should go.
Prices and availability: Use the information you approve. When an answer needs confirmation, Kai collects the request for your team.
Sensitive questions: Set clear limits on advice and commitments. Clinical, legal and other professional decisions stay with your qualified team.
Before you forward calls: Make a test call, review what happened, and adjust your setup.
Put Kai on your phone.
Start with your business details. Choose a plan when you are ready.