“My ceiling is dripping water right now”
“I smell gas in the kitchen”
“I'm locked out and it's 11pm”
“There's no heat and it's 20 degrees”
← All industriesYour callers need an answer.
Property Management
Your callers need an answer.
You have work to do.
Keep up with new inquiries and property requests while you are at viewings or meeting clients.
Kai is the secretary built into your business phone. Keep your number, choose when he answers, and teach him how your business works.
Hear Kai: 1 (417) 386-2898A starting point for your business
The questions depend on the call.
Go beyond a name and number. Choose which follow-up questions matter to your team, and adjust them to the services you offer.
- Unit number or property address (tenants, vendors) — or area of interest (prospects)
- Nature of the maintenance issue — leak, HVAC, appliance, pest, electrical, lock, other
- Emergency (water/gas/heat/fire/lockout-after-hours), urgent (24h), or routine
- Target move-in date for prospective tenants
- Rent budget band for prospective tenants
- Number of occupants for prospective tenants
- Pets — type, number, weight if known (prospects only)
- Honest disclosure — have they been evicted before? Captured neutrally, not used to refuse.
Calls your team will recognize.
Use these examples to try your setup. Decide which requests need a quick handoff and which can wait for a callback. Response times and availability are yours to confirm.
“My fridge stopped working overnight”
“There's a slow leak under the sink”
“Outlet sparked when I plugged in”
“The hallway light is out”
“I'd like to request a filter change”
“When are you doing the planned painting?”
“I saw your listing on Zillow and want to see it”
“Are any 2-bedrooms available next month?”
“I'm the owner of 123 Maple — is it leased yet?”
“I'm the HVAC tech, what unit is the work order at?”
Price requests go to your team for confirmation. Kai can gather the details you need to prepare a quote. Appointment times, professional advice and commitments should follow the limits you set during setup.
A phone service that fits your day.
Keep your number
Customers keep calling the number they know. Forward unanswered calls to Kai, or set up your office phones and team.
Choose when Kai answers
Set your hours, no-answer handling and the people who should receive an urgent call. Your instructions decide the next step.
Know who needs you
Review call summaries and caller details in your dashboard. Connect the notification and scheduling tools your team uses.
Make it sound like your business.
Add your services, hours and common questions. Choose what Kai can answer, when your team needs to step in, and where call notes should go.
Prices and availability: Use the information you approve. When an answer needs confirmation, Kai collects the request for your team.
Sensitive questions: Set clear limits on advice and commitments. Clinical, legal and other professional decisions stay with your qualified team.
Before you forward calls: Make a test call, review what happened, and adjust your setup.
Put Kai on your phone.
Start with your business details. Choose a plan when you are ready.