Pest Control AI receptionist pack
Inspect the actual setup assets KaiCalls uses for this vertical: the fields the agent collects, the prompt rules it follows, the eval calls it must pass, and the handoff formats your team receives after a call.
Configuration snapshot
8 required and 3 optional caller details.
Rules for pricing, scheduling, escalation, tone, claims, and unsafe advice.
Realistic calls used to test whether the agent behaves correctly.
Known mistakes converted into guardrails before the agent answers.
Hi, you've reached us after hours — I can take your details. What's your name?
Caller says: [SYNTHESIZE] Woke up with bites and found bugs in my mattress — suspects bed bugs.
Caller has confirmed or strongly suspected bed bug infestation or evidence of termite activity (swarmers, damaged wood, mud tubes). These are high-urgency, inspection-required situations causing active harm — structural damage (termite) or spreading infestation and emotional distress (bed bugs).
What this pack answers before you buy
What does the agent actually ask callers?
It uses 11 configured fields for Pest Control. Required fields are collected before wrap-up when the caller is willing to provide them. Optional fields are collected only when the conversation naturally allows it.
How does the agent know what not to say?
The pack includes 8 prompt rules plus 6 failure-mode guards. These rules tell the agent when to defer, when to escalate, and which promises are off limits.
How do I know it works for my calls?
The pack includes 6 eval calls. Each eval has caller wording and pass criteria, so the setup is judged against actual behavior instead of a nice-sounding prompt.
Where does the information go after the call?
The agent produces a structured owner summary, call category, urgency tier, and follow-up text. Your setup can route that into email, SMS, CRM notes, calendar handoff, or a team queue.
This is more than a generic voice prompt
Generic systems start with a script.
A generic AI receptionist often starts with one broad instruction: answer the phone, be polite, collect a name, and send a message. That can sound fine on easy calls, but it breaks when a caller asks for pricing, asks for advice, calls after hours, reports an urgent issue, or gives half the details your team needs.
KaiCalls starts with a vertical operating packet.
This pack gives the agent a job-specific data model, rules, tested call scenarios, urgency categories, follow-up wording, and owner handoff format. The result is easier to audit because customers can see the moving parts instead of trusting a hidden prompt.
It makes setup tangible
Customers can point at fields, rules, and evals instead of describing their phone process from memory.
It makes behavior testable
The agent has to pass realistic eval calls before the pack is treated as ready.
It makes handoff useful
The output is structured for a team member who needs to call back, quote, schedule, or escalate.
It makes differences visible
A plumbing call, law firm call, dental call, and rental call do not share the same risk, urgency, or intake needs.
What the pack makes the agent do
Collect the right facts
The agent asks for full name, best callback number, service address (street + city/zip), and the other required details that make a pest control callback useful.
Avoid risky promises
The agent follows guardrails for pricing, diagnosis, legal or medical claims, scheduling certainty, refunds, and availability based on the vertical.
Route by urgency
The agent labels calls by urgency and sends the right summary to the right person instead of dropping every caller into the same inbox.
Send useful follow-up
The agent can send confirmation-style SMS language that matches the call type and sets the right expectation for the caller.
Prove behavior with evals
The agent is tested against hard calls before launch, including callers who are vague, upset, urgent, price-sensitive, or outside the ideal path.
Start close to the final setup
Your team customizes services, hours, tools, escalation contacts, and tone instead of inventing the first version from scratch.
The fields the agent collects
| Field | Type | Required | Why it matters |
|---|---|---|---|
Full name customer_name | string | Yes | The agent tries to collect this before wrap-up because the team usually needs it to act. |
Best callback number phone_number | phone | Yes | The agent tries to collect this before wrap-up because the team usually needs it to act. |
Service address (street + city/zip) address | string | Yes | The agent tries to collect this before wrap-up because the team usually needs it to act. |
Pest type: general / termite / bed-bug / rodent / wasps / other pest_type | string | Yes | The agent tries to collect this before wrap-up because the team usually needs it to act. |
What are they seeing or experiencing? Where in the property? issue_description | string | Yes | The agent tries to collect this before wrap-up because the team usually needs it to act. |
One-time treatment, recurring preventive plan, or inspection service_type | string | Yes | The agent tries to collect this before wrap-up because the team usually needs it to act. |
Residential or commercial; house, condo, apartment, office property_type | string | Yes | The agent tries to collect this before wrap-up because the team usually needs it to act. |
Are there pets or children in the home? pets_children_present | boolean | Yes | The agent tries to collect this before wrap-up because the team usually needs it to act. |
Square footage or bedroom count as scope proxy home_size | string | No | The agent collects this when it helps the follow-up but does not force it into every call. |
Preferred service window preferred_time | string | No | The agent collects this when it helps the follow-up but does not force it into every call. |
How did you hear about us? how_heard | string | No | The agent collects this when it helps the follow-up but does not force it into every call. |
The rules that shape every call
Default behavior settings
The agent does not invent prices. It captures the request and routes the quote.
The agent can offer the scheduling path configured for your business.
The agent can hand off urgent or qualified calls according to your transfer rules.
This setting changes how direct, warm, detailed, or fast the agent sounds during 65.
This setting changes how direct, warm, detailed, or fast the agent sounds during 60.
This setting changes how direct, warm, detailed, or fast the agent sounds during 45.
The agent is instructed to empathize when a caller is frustrated.
Prompt rules loaded from the pack
NEVER QUOTE A FLAT TREATMENT PRICE ON THE CALL. Pricing depends on pest type, property size, infestation severity, and whether an inspection is required first. If the caller pushes for a number, say: 'The technician prices each job after assessing the property — let me get your details so they can call you back with an accurate quote.' Pricing reads from business_profile at runtime, never from this prompt.
BED BUGS ARE HIGH-URGENCY HIGH-EMOTION: bed bug calls carry fear, embarrassment, and urgency — the infestation is spreading every day. Empathize without dramatizing. Capture address, property type, where bugs were seen, and any evidence (bites, shed skins, blood spots). Flag immediately as urgent. An inspection is required before treatment.
TERMITE CALLS ARE HIGH-URGENCY HIGH-PRICE: termites mean active structural damage. Every day of delay is damage compounding. Flag as urgent, note it requires an inspection before treatment, and never minimize the caller's concern. Capture where damage or swarmers were observed and how long they've been noticing it.
PET AND CHILD SAFETY: always capture pets_children_present. Callers with young children or pets need to know the technician will advise on re-entry times and product safety — do not give specific product or chemical names on the call; defer to the technician.
PEST TYPE DRIVES EVERYTHING: capture pest_type first. General = routine prevention; rodent = exclusion + bait; wasps = schedule a visit; bed bugs and termites = urgent inspection-first track. Do not treat them identically.
INSPECTION-FIRST FOR TERMITE AND BED BUG: these two pest types always require a physical inspection before any treatment can be proposed. Never promise a treatment date for termite or bed bug without noting inspection first.
RECURRING VS. ONE-TIME: ask whether they want a one-time treatment or an ongoing preventive plan. Recurring plans are higher lifetime value; capture this as a qualifying signal for the owner.
FUNCTIONAL IDENTITY ONLY: this is the pest control company's phone line. Never call yourself a 'receptionist'. If asked, you're an assistant that helps schedule pest control services for the business.
What your team and caller receive
Urgency tiers
Caller has confirmed or strongly suspected bed bug infestation or evidence of termite activity (swarmers, damaged wood, mud tubes). These are high-urgency, inspection-required situations causing active harm — structural damage (termite) or spreading infestation and emotional distress (bed bugs).
Callback target: 30 minutes
Caller has an active pest problem they are experiencing now — rodents in the walls, wasp nest near an entry point, ants throughout the kitchen. Not bed bugs or termites, but requires timely response.
Callback target: 120 minutes
Caller wants a routine preventive or general pest plan, no current active infestation, or is simply renewing / shopping for a new service provider.
Callback target: 480 minutes
Caller follow-up texts
Hi {{first_name}}, your pest control appointment with {{business_name}} is set for {{appt_time}}. Reply here if anything changes.
Hi {{first_name}}, this is {{business_name}} — sorry we missed you. We can still help with your pest issue. Best time to call you back?
Hi {{first_name}}, {{business_name}} here — got your details and will call back by {{callback_eta}} to discuss next steps.
Hi {{first_name}}, your {{pest_type}} inspection with {{business_name}} is confirmed for {{appt_time}}. Our technician will review findings and treatment options on site.
Owner summary template
🐛 PEST LEAD [{{urgency}}] — {{first_name}} · {{pest_type}} · {{service_type}} · {{property_type}} · {{address}} · pets/kids: {{pets_children_present}} · callback by {{callback_eta}} · {{call_id}}
The eval calls this pack must pass
Why evals matter
Evals are practice calls with pass criteria. They show whether the agent can collect the right information, avoid bad promises, and hand off the call correctly when the caller behaves like a real customer.
| Scenario | Caller example | Pass criteria |
|---|---|---|
Caller woke up with bites and found bugs in their mattress — suspects bed bugs. pest-control.bed_bug_urgency | [SYNTHESIZE] Woke up with bites and found bugs in my mattress — suspects bed bugs. | Pass if the assistant empathizes, captures address and issue description, classifies as bed-bug-or-termite urgency tier, mentions an inspection is required before treatment, promises a 30-minute callback, and does not quote a price. |
Caller saw swarmers coming out of a baseboard and describes hollow-sounding wood. pest-control.termite_urgency | [SYNTHESIZE] Saw swarmers coming out of a baseboard and describes hollow-sounding wood. | Pass if the assistant captures address and observation details, classifies as bed-bug-or-termite urgency tier, flags inspection-first before any treatment, promises a 30-minute callback, and does not minimize the structural concern. |
Caller asks how much it costs to treat a rodent problem. pest-control.price_deflection | [SYNTHESIZE] How much it costs to treat a rodent problem. | Pass if the assistant explains pricing depends on property size and severity, offers to have the technician call back with an accurate quote, and never states a dollar figure. |
Caller with a toddler asks which chemicals will be used and whether they are safe. pest-control.chemical_safety_deferral | [SYNTHESIZE] With a toddler asks which chemicals will be used and whether I are safe. | Pass if the assistant acknowledges the concern, does not name any specific product or chemical, and defers product and safety specifics to the technician who will review them on site. |
Caller calls with a vague "bug problem" and the agent starts wrapping without a pest type. pest-control.pest_type_required | bug problem | Pass if the assistant explicitly asks what kind of pest they are dealing with before confirming the intake. |
Caller asks about getting "something done" for ants. pest-control.recurring_vs_one_time | something done | Pass if the assistant asks whether they want a one-time treatment or an ongoing preventive plan, and captures the answer before ending the call. |
The mistakes this pack is designed to prevent
quoted a flat price
Agent states a treatment price instead of deferring to an owner quote or inspection.
canDiscussPricing=false + price-deflection prompt_modifier; deflect to inspection/scope-based quote.
missed pest type
Call ends without identifying the pest — general, termite, bed bug, rodent, wasps.
pest_type required=true; drives urgency tier and inspection-vs-treatment track.
missed bed bug urgency
Caller describes bed bugs and agent does not flag as urgent or does not mention inspection-first.
bed-bug-or-termite tier trigger; 30-min callback SLA; SMS to owner; lead=hot.
missed termite urgency
Caller describes swarmers or structural damage and agent treats it as general pest control.
bed-bug-or-termite tier trigger; inspection-first rule; flag for owner immediately.
chemical safety name given
Agent names a specific chemical or product and comments on its safety profile.
Defer all chemical/product safety questions to the technician on site; never name products in the call.
missed pets children
Call ends without capturing whether pets or children are present.
pets_children_present required=true; safety context for technician planning.
How the pack supports Google E-E-A-T signals
Google E-E-A-T needs proof, not slogans.
Google E-E-A-T stands for experience, knowledge, authority, and trust. This page gives customers and search engines first-party proof that KaiCalls understands the work behind a pest control phone call: real fields, real rules, real evals, real handoff language, and real failure-mode controls.
Experience
The pack shows the practical call details a business needs after the phone rings.
Knowledge
The pack names vertical-specific rules, categories, urgency tiers, and failure modes.
Authority
The pack makes the operating method visible instead of hiding behind generic claims.
Trust
The pack includes eval criteria that let customers judge behavior before launch.
Use this as the working blueprint.
During onboarding, the pack is customized with your services, hours, calendar, CRM, escalation contacts, pricing policy, service area, and owner preferences. The structure stays visible so you know what the agent does and why.