“I don't want to be here anymore”
“I'm thinking about hurting myself”
“He's hitting me right now”
“I want to hurt someone”
← All industriesYour callers need an answer.
Mental Health & Therapy Practice
Your callers need an answer.
You have work to do.
Help callers leave appointment requests and contact details while your front desk is helping patients.
Kai is the secretary built into your business phone. Keep your number, choose when he answers, and teach him how your business works.
Hear Kai: 1 (417) 386-2898A starting point for your business
The questions depend on the call.
Go beyond a name and number. Choose which follow-up questions matter to your team, and adjust them to the services you offer.
- Self-referred, doctor / PCP referral, EAP referral, school referral, court-ordered, other
- Insurance carrier name (e.g., BCBS, Aetna, Cigna, Medicare, Medicaid, EAP plan name, none / self-pay / sliding scale)
- Has the caller seen a therapist before (any provider, not just this practice)?
- Preferred days, time band (morning/afternoon/evening), and telehealth vs in-person if relevant
- If is_crisis=true: suicidal_ideation, self_harm, active_abuse, intent_to_harm_other, other
- How did you hear about us?
Calls your team will recognize.
Use these examples to try your setup. Decide which requests need a quick handoff and which can wait for a callback. Response times and availability are yours to confirm.
“My doctor said I should see someone”
“I've never done this before and I'm anxious about scheduling”
“I have an EAP code from work”
“I need to reschedule my Thursday session”
“Want to schedule a couples consult”
“How does med management work?”
Price requests go to your team for confirmation. Kai can gather the details you need to prepare a quote. Appointment times, professional advice and commitments should follow the limits you set during setup.
A phone service that fits your day.
Keep your number
Customers keep calling the number they know. Forward unanswered calls to Kai, or set up your office phones and team.
Choose when Kai answers
Set your hours, no-answer handling and the people who should receive an urgent call. Your instructions decide the next step.
Know who needs you
Review call summaries and caller details in your dashboard. Connect the notification and scheduling tools your team uses.
Make it sound like your business.
Add your services, hours and common questions. Choose what Kai can answer, when your team needs to step in, and where call notes should go.
Prices and availability: Use the information you approve. When an answer needs confirmation, Kai collects the request for your team.
Sensitive questions: Set clear limits on advice and commitments. Clinical, legal and other professional decisions stay with your qualified team.
Before you forward calls: Make a test call, review what happened, and adjust your setup.
Put Kai on your phone.
Start with your business details. Choose a plan when you are ready.