Back to Blog
CG

Connor Gallic

Founder & CEO

About

Connor Gallic is the founder and CEO of KaiCalls, a business phone service with a personal secretary built in that helps small businesses answer, capture leads, and book appointments. With experience in AI/ML engineering and a passion for making advanced technology accessible to SMBs, Connor built KaiCalls to bridge the gap between enterprise AI capabilities and the needs of local businesses. He has been building AI-powered products since 2020 and specializes in voice AI, conversational interfaces, and business automation.

Credentials

  • Founder & CEO at KaiCalls
  • AI/ML Engineer with 5+ years experience
  • Built voice AI products serving 1000+ businesses
  • Former software engineer at enterprise SaaS companies

Articles by Connor Gallic

AI Receptionist for Auto Repair Shops: Stop Losing Jobs to a Ringing Phone

Auto repair shops miss up to 21% of calls. See what an AI receptionist handles, what it costs, and how to set one up in an afternoon.

August 3, 202612 min read

AI Receptionist for General Contractors: Stop Losing Jobs to Voicemail

74% of contractor calls go unanswered. See how an AI receptionist answers 24/7, books estimates on your calendar, and what it costs in July 2026.

August 2, 202614 min read

AI Receptionist for Electricians: Stop Losing Panel Jobs to Voicemail

Electricians miss over 60% of inbound calls. Learn what an AI receptionist for electricians does, what it costs, and how KaiCalls books jobs while you work.

August 1, 202612 min read

Business Phone Systems That Answer Calls Automatically: The 2026 Buyer's Guide

Compare business phone systems that answer calls automatically in 2026: auto-attendants, answering services, and a flat-rate secretary from $69/month.

July 31, 202612 min read

How to Stop Missing Business Calls: 7 Fixes That Actually Work

Small businesses answer only 37.8% of their calls. Learn 7 practical ways to stop missing business calls, from routing fixes to a 24/7 secretary.

July 30, 202612 min read

7 Best Dialpad Alternatives in 2026 (Cheaper and Simpler Options)

Compare 7 Dialpad alternatives with verified July 2026 pricing. Cheaper per-seat options, simpler setups, and a flat-rate answer to Dialpad's Ai Receptionist.

July 29, 202615 min read

How Kai Concierge Reviews and Improves Your AI Receptionist

How Kai Concierge reviews AI receptionist calls, explains proposed fixes, waits for customer approval, and verifies every approved update.

July 29, 20269 min read

Google Voice Alternatives for a New Business: What to Use When You Outgrow the Free Number (2026)

Compare the best Google Voice alternatives for a new business in 2026. Verified pricing, feature gaps, and when to switch to a secretary that answers.

July 28, 202613 min read

Business Phone Without Per-Seat Pricing: What It Costs and How to Switch

Per-seat phone bills grow with every hire. Compare real 2026 per-user costs and see how a flat-rate secretary answers your line from $69/mo.

July 27, 202612 min read

6 Best RingCentral Alternatives for Small Business (2026)

Compare 6 RingCentral alternatives for small business in 2026 with verified pricing, who each one fits, and a flat-rate option that answers calls for you.

July 26, 202613 min read

AI Business Phone System: What It Is and How to Choose

An AI business phone system answers, books, and routes calls automatically. Compare the 3 types, real pricing, and 7 steps to choose the right one.

July 25, 202613 min read

KaiCalls vs RingCentral for Small Business: Flat-Rate Secretary or Per-Seat Phone System?

KaiCalls vs RingCentral for small business: flat $69/month secretary that answers calls vs per-seat phone system from $20/user. Honest 2026 comparison.

July 17, 202612 min read

Do I Need a Business Phone Number for My LLC?

No state requires an LLC to have a business phone number. Banks, the IRS, and Google effectively do. Here are your 4 options and real costs.

July 16, 202614 min read

Agent Quality Explained: Reviewing Agent Health and Tracking Fixes Before Callers Notice

How KaiCalls Agent Quality works — a weekly review queue that scores each agent's health, surfaces findings, and tracks fixes across your whole fleet of agents.

July 7, 20267 min read

Business Hours Explained: How KaiCalls Handles Calls Differently When You're Open vs. Closed

How the Business Hours setting works — define when you're open so Kai rings you first during hours and takes over automatically after hours, including holidays.

July 7, 20265 min read

Business Profile Explained: How to Keep Kai's Answers Accurate on Every Call

How the KaiCalls Business Profile works — company details, services, service areas, and business rules Kai uses on every call, and how to keep them current.

July 7, 20265 min read

Call Flows Explained: 1-Click Industry Presets for the Calls Kai Handles

How KaiCalls Call Flows work — pick your industry, switch on the calls Kai should handle, and see exactly what changes and what doesn't.

July 7, 20266 min read

Call Routing Explained: Ring Your Cell First, Then Let Kai Take Over

How KaiCalls Call Routing decides who answers a call first — ring-your-cell, straight to AI, a phone menu, or different rules by time of day — and how to set it up.

July 7, 20267 min read

Call Tracking Explained: How to See Which Marketing Makes Your Phone Ring

How KaiCalls Call Tracking connects every incoming call to the marketing that caused it — tag a number, read the report, and push qualified leads to Google Ads.

July 7, 20267 min read

How KaiCalls Handles TCPA, Do Not Call, and A2P Compliance

What KaiCalls actually does to help you follow TCPA, the Do Not Call list, and A2P 10DLC texting rules — and what it can't do for you. This is not legal advice.

July 7, 20268 min read

Connect Claude or ChatGPT to KaiCalls: What It Does and How to Set It Up

How to connect your KaiCalls account to Claude or ChatGPT over MCP so you can ask about leads, calls, voicemails, and texts in plain language — and exactly what it can and can't do.

July 7, 20266 min read

Custom Tools Explained: How to Connect Your Own Systems to Kai With Tool Library

How KaiCalls Tool Library works — connect an outside system to your AI secretary, review what it can do, and control exactly which actions Kai is allowed to take on a call.

July 7, 20265 min read

Dispatcher Mode Explained: How KaiCalls Captures Service and Rental Requests Without Overpromising

How KaiCalls Dispatcher Mode turns urgent service calls and event-rental requests into structured briefings for your team, while keeping Kai honest about what's captured versus confirmed.

July 7, 20267 min read

Follow-up Workflows Explained: How KaiCalls Automates Calls, Texts, and Emails After a Lead Comes In

How KaiCalls Workflows work — build a multi-step sequence of calls, texts, and emails that runs automatically after a lead comes in, and see exactly what it can and can't do.

July 7, 20266 min read

Knowledge Library Explained: How to Teach Kai Your Business Facts

How the KaiCalls Knowledge Library works — add policies, FAQs, and reply templates so Kai answers customer questions accurately, and see exactly what it can and can't do.

July 7, 20267 min read

The Learning Agent Explained: How Kai Improves Himself From Real Call Patterns

How the KaiCalls Learning Agent works — Kai spots patterns in real calls, proposes insights, A/B tests, and prompt changes, and nothing goes live until you approve it.

July 7, 20267 min read

Notifications Explained: How KaiCalls Decides Who Hears About a Lead First

How KaiCalls Notifications work — pick which alerts your business sends, which channels they use, and which teammates hear about them, so a hot lead or a billing issue never sits unread.

July 7, 20266 min read

Phone Menus (IVR) Explained: How to Let Callers Choose Sales, Support, or a Person by Phone

How KaiCalls Phone Menus work — build a 'press 1 for sales' style menu that routes callers by keypress or spoken intent, and see exactly what it can and can't do.

July 7, 20267 min read

Product Catalog Explained: How Kai Quotes Your Prices Right on Every Call

Add, import, and edit products so Kai can quote prices accurately on every call. Here's what the Product Catalog does and how to set it up.

July 7, 20266 min read

Referrals Explained: How to Share KaiCalls and Earn Free-Month Credit

How KaiCalls Referrals work — share your personal link, track signups and conversions, and earn free-month credit toward your own plan.

July 7, 20264 min read

Scheduled Calls Explained: How to Track Every Outbound Callback Kai Has Lined Up

How the KaiCalls Scheduled Calls page works — see every outbound callback Kai is about to make, retry the ones that failed, and cancel before they fire.

July 7, 20266 min read

The SDR Pipeline Explained: How KaiCalls Decides Who Kai Calls, Texts, or Emails Next

How the KaiCalls SDR Pipeline segments your leads, picks the next touch, and paces outreach on a cadence you control — what it does, what it doesn't, and how to turn it on.

July 7, 20267 min read

Systems Monitor Explained: How to Audit Queued Messages, Replies, and Suppressed Sends in KaiCalls

How KaiCalls Systems Monitor works — a read-only control room that surfaces queued work, unread replies, suppressed sends, and lead timelines, so nothing silently falls through the cracks.

July 7, 20266 min read

Team Directory Explained: How to Save Numbers So Phone Menus Transfer Callers to the Right Person

How the KaiCalls Team Directory works — save team phone numbers once, reuse them across every phone menu and routing rule, and update them in one place.

July 7, 20265 min read

Team Members Explained: How to Invite Staff, Set Roles, and Cut Off Access in KaiCalls

How KaiCalls Team Members works — invite office staff or a virtual assistant into your dashboard, choose Owner, Admin, or Member, and remove access the moment someone leaves.

July 7, 20265 min read

Verified Caller ID Explained: Why Fewer People Are Picking Up Your Calls

How business name display, STIR/SHAKEN attestation, and spam-label checks decide whether your call looks trustworthy — and what KaiCalls does (and can't do) to raise your pickup rate.

July 7, 20267 min read

AI Answering Service for Landscaping Companies: Capture Every Lead During the Spring Rush

Landscaping companies lose thousands per month to missed calls during spring and fall surges. Learn what the best AI receptionist for landscaping companies costs, what it should handle, and how to set one up in 30 minutes.

July 6, 202613 min read

AI Answering Service for Pest Control Companies: Capture Every Call from Spring Surge to Termite Season

Pest control companies miss 27%+ of inbound calls, and each one costs roughly $1,200. An AI answering service starts at $69/month flat, no per-minute overage, and books the job instead.

July 6, 202613 min read

AI Answering Service for Roofing Companies: Never Miss a Storm-Season Call

Roofing companies lose $50,000-$150,000+ a year from missed calls, more in storm markets. AI receptionists cost $69-199/month, flat, answer instantly, and triage storm damage, repairs, and new-roof estimates.

July 6, 202614 min read

Call Your Own Number and Get the Day's Briefing: How Kai Reports Your Calls Back to You

Dispatcher briefings let Kai brief you on the day's calls, hot leads, and what needs a callback when you call your own number. Here is how the briefing works.

June 6, 20267 min read

How to Know Your AI Receptionist Is Ready Before You Forward Your Line

The Trust Window shows whether your AI receptionist is ready before you point real customers at it. Here is what it checks and how owners read it at a glance.

June 6, 20267 min read

KaiCalls Has a Developer Platform: An API for a Phone System That Captures and Qualifies Calls

Scoped API keys, communication runs, filtered webhooks, and durable events with replay. Here is what the KaiCalls developer platform gives integrators and agencies.

June 6, 20267 min read

Three New Things KaiCalls Can Do: Outbound Calling, Automatic Review Requests, and Smarter Lead Scoring

Call customers back from your business number on your cell, ask happy callers for reviews automatically, and rank leads by your goal. Three new KaiCalls features explained.

June 6, 20266 min read

How to Manage Your AI Receptionist by Phone (No Dashboard Required)

Change your greeting, pull new leads, swap the voice, and undo edits by calling your own number. Manage your AI receptionist by phone, no dashboard, no app.

May 27, 20267 min read

Why Latency is the Silent Killer of Voice AI

Conversational speed determines voice AI success. Learn why responsive conversation flow prevent caller hangups, improve lead capture, and boost conversion rates.

May 21, 20265 min read

How do you know your AI receptionist is actually following its instructions?

AI voice agents drift. KaiCalls grades eligible calls against your prompt and shows where the agent went off-script.

May 3, 20267 min read

Mock evals: testing your AI voice agent before it ever talks to a real customer

Mock evals run scripted phone scenarios against your live AI agent and grade pass/fail before any real call. Here is how KaiCalls operators use them in practice.

May 3, 20269 min read

The 7 things KaiCalls grades on eligible real calls

Eligible completed calls to a KaiCalls agent get graded on 7 weighted checks. Here is exactly what each check measures and how a call earns a passing score.

May 3, 20269 min read

7 Best AI Answering Services in 2026 (Ranked)

Compare the 7 best AI answering services in 2026. KaiCalls, Smith.ai, Goodcall & more evaluated on pricing, latency, 24/7 uptime, and CRM integration.

May 2, 20268 min read

Dental AI Receptionist: 2026 Practice Guide

Dental AI receptionist for 24/7 new-patient intake, Dentrix & EHR sync, emergency triage, and short-notice cancellation gap-filling. Flat $69/mo.

April 18, 20264 min read

Property Management Answering Service: 2026 Guide

24/7 property management answering service with AppFolio & Buildium sync, maintenance emergency triage, and leasing lead capture. Flat $69/mo.

April 10, 20264 min read

Your Phone System Is Your Growth Ceiling — Here's How to Remove It

KaiCalls founder Connor Gallic on why call capacity — not marketing, not product — is the growth constraint most small businesses don't see. Data from 4,300+ AI-handled calls across 75 businesses.

April 2, 20267 min read

What 4,000 Calls Taught Us About AI on the Phone

KaiCalls founder Connor Gallic shares operational insights from 4,300+ AI-handled calls — caller behavior patterns, common setup mistakes, real failures, and what's coming next in voice AI.

April 2, 20268 min read

AI Answering Service for Plumbers: Never Miss an Emergency Job

Plumbers lose $5,000+ jobs when calls go to voicemail. Learn how AI answering services capture emergency calls 24/7, dispatch techs, and cost 80% less than live operators.

March 17, 202610 min read

Answering Service for Law Firms: 2026 AI Guide

24/7 legal answering service with Clio & Litify intake, retainer capture, and flat pricing. Never lose high-value law firm leads to voicemail.

March 16, 20267 min read

InflatableOffice Phone Integration Review 2026: Does It Actually Answer Calls?

Honest review of InflatableOffice Phone Integration. At $65/month it logs calls but doesn't answer them. See what it does, what it misses, and better alternatives.

March 16, 20266 min read

How Much Do Party Rental Companies Lose From Missed Calls?

Party rental companies lose $2,000-$10,000 monthly from missed calls during peak season. Weekend call data, voicemail abandonment rates, and revenue impact.

March 16, 20267 min read

AI Answering Service for HVAC Companies: Capture Every Call During Peak Season

HVAC companies lose 30%+ of calls during summer and winter surges. AI answering services cost $67-150/mo, answer instantly, and dispatch techs for AC and furnace emergencies.

March 15, 202612 min read

After-Hours Answering Service Statistics: 15 Data Points You Need to Know

15 after-hours answering service statistics that show why 64% of calls happen outside business hours, 80% of callers skip voicemail, and speed-to-answer drives conversion.

March 14, 20268 min read

After-Hours Service Calls: How to Capture Every One (HVAC, Plumbing, Roofing)

Stop losing after-hours service calls. HVAC, plumbing, and roofing contractors can capture emergency calls 24/7 with AI answering at $69/month. Setup guide inside.

March 14, 202610 min read

Answering Service vs Voicemail: Why 80% of Callers Hang Up on Voicemail

Answering service vs voicemail compared. 80% of callers refuse to leave voicemail. See the data on conversion rates, caller behavior, and which option wins.

March 14, 20268 min read

7 Best 24/7 Legal Intake Services in 2026 (Ranked)

Compare the 7 best 24/7 legal intake services. KaiCalls provides round-the-clock AI intake at $69/mo — 64% of legal calls happen after hours.

March 14, 202610 min read

7 Best AI Receptionists for Law Firms in 2026 (Ranked)

Ranked list of the best AI receptionists for law firms. KaiCalls starts at $69/mo with 24/7 bilingual legal intake — 64% of legal calls come after hours.

March 14, 202610 min read

7 Best Answering Services for Home Service Businesses in 2026

Compare the 7 best answering services for HVAC, plumbing, and roofing companies. KaiCalls starts at $69/mo with 24/7 AI dispatch and bilingual support.

March 14, 202610 min read

7 Best Answering Services for Solo Attorneys in 2026 (Ranked)

Solo attorneys: get 24/7 call coverage for $69/mo. Compare the 7 best answering services for solo practitioners — 64% of legal calls come after hours.

March 14, 202610 min read

7 Best Bilingual Answering Services for Law Firms in 2026

Compare the 7 best bilingual answering services for law firms. KaiCalls includes English/Spanish at $69/mo — no add-on fees for bilingual intake.

March 14, 202610 min read

7 Best Legal Intake Software Tools in 2026 (Ranked)

Compare the 7 best legal intake software tools. KaiCalls automates phone intake 24/7 at $69/mo — 64% of legal calls arrive after hours.

March 14, 20269 min read

Bilingual Answering Service for Law Firms: Why Spanish Intake Wins More Cases

Bilingual answering services help law firms capture Spanish-speaking clients. 41M+ native Spanish speakers in the US need legal intake in their language.

March 14, 20269 min read

Cost of Missed Calls for Contractors: HVAC, Plumbing, and Roofing Revenue Loss

Contractors lose $5,000 to $50,000+ per month from missed calls. See real dollar figures for HVAC, plumbing, and roofing jobs that walk when no one answers.

March 14, 20269 min read

How Many Calls Do HVAC Companies Miss? (Seasonal Data and Benchmarks)

HVAC companies miss 30%+ of calls during peak season. See seasonal patterns, ServiceTitan benchmarks, and the dollar cost of every unanswered call.

March 14, 20268 min read

How Much Do Law Firms Lose from Missed Calls? (Real Numbers)

Law firms lose $25,000 to $200,000+ per month from missed calls. See the math behind lost revenue, why 64% of legal calls happen after hours, and how to fix it.

March 14, 20268 min read

How to Convert More Legal Leads: 7 Steps from First Ring to Signed Client

Convert more legal leads with these 7 steps. Speed-to-answer, structured intake, follow-up cadence, and 24/7 coverage turn callers into signed clients.

March 14, 20269 min read

How to Handle After-Hours Calls at a Law Firm: 3 Options Compared

Three ways to handle after-hours calls at a law firm: voicemail, human answering service, or AI receptionist. Compare costs, coverage, and conversion rates.

March 14, 20269 min read

How to Set Up an Answering Service for Your Law Firm (Step-by-Step)

Set up an answering service for your law firm in 5 steps. Compare options, configure intake, set up call forwarding, and go live in under 24 hours with KaiCalls.

March 14, 202611 min read

Immigration Law Intake Best Practices: Bilingual, Deadline-Aware, and Culturally Sensitive

Immigration law intake best practices for law firms. Cover bilingual intake, visa deadline tracking, case type routing, and culturally sensitive communication.

March 14, 202610 min read

10 Legal Intake Best Practices That Turn Callers into Signed Clients

10 proven legal intake best practices for law firms. From speed-to-answer to bilingual coverage, these intake steps increase conversion rates and reduce lost leads.

March 14, 20269 min read

Free Legal Intake Script Templates for 4 Practice Areas

Free legal intake script templates for personal injury, immigration, family law, and criminal defense. Copy these scripts to capture better leads on every call.

March 14, 202611 min read

Personal Injury Intake Script: Questions, Order, and What to Capture First

Complete personal injury intake script with the exact questions to ask, the order to ask them, and what to capture first. Free PI intake template for law firms.

March 14, 202611 min read

7 Best Smith.ai Alternatives in 2026 (Ranked by Value)

Compare the 7 best Smith.ai alternatives. KaiCalls offers 24/7 AI intake at $69/mo — save 76% vs Smith.ai with bilingual support included.

March 14, 20269 min read

After-Hours Legal Intake: How Law Firms Capture Every Call

64% of calls to law firms happen outside business hours. Learn how after-hours legal intake works, what it costs, and how AI receptionists capture leads at night.

March 10, 202610 min read

AI Receptionist for Small Business: 2026 Buyer's Guide (From $69/mo)

Never miss another call. How AI receptionists work, what they really cost in 2026, who benefits most, and how to have one answering your phone this week.

February 20, 202622 min read

AI vs Human Receptionist Cost 2026: $2,400 vs $50,000 a Year

A human receptionist really costs $43,200-$58,500 a year once benefits and overhead land. An AI receptionist runs $2,400-$6,000. See the BLS-backed breakdown and which one fits your business.

February 20, 202615 min read

24/7 Answering Service vs AI Receptionist: Which Is Right for Your Firm?

Compare answering services ($200-$1,200/mo) to AI receptionists ($50-$300/mo) for law firms. Pricing, features, legal intake, and which one captures more clients after hours.

February 20, 202620 min read

CRM Integration for AI Voice Agents: Connect Clio, HubSpot, Salesforce & More

Connect your AI voice agent to any CRM in under 10 minutes. Step-by-step guide for Clio, HubSpot, Salesforce, Google Calendar, and Zapier — with webhook setup and troubleshooting.

February 20, 202616 min read

How to Set Up an AI Receptionist in 15 Minutes (Step-by-Step Guide)

Set up an AI receptionist for your small business in 15 minutes. Step-by-step guide covering phone numbers, greeting scripts, business hours, CRM integration, and going live.

February 20, 202623 min read

Phone Systems for Law Firms: The 2026 Buyer's Guide

Complete buyer's guide to law firm phone systems in 2026. Covers VoIP, virtual, AI-powered hybrid systems, pricing, compliance, and must-have features for legal practices.

February 20, 202622 min read

Ruby Receptionist Alternatives: 5 AI-Powered Options in 2026

Compare 5 Ruby Receptionist alternatives with pricing from $59/mo. See which AI and human receptionist services offer 24/7 coverage, CRM integrations, and unlimited calls.

February 20, 202615 min read

What Is Legal Intake? The Complete Guide for Law Firms in 2026

Legal intake is the process law firms use to evaluate, qualify, and onboard new clients. This guide covers the 7-step process, common mistakes, AI automation, and best practices for 2026.

February 20, 202617 min read

AI Receptionist Pricing Guide 2026: What It Really Costs vs Hiring Staff

Full-time receptionist: $36,000/yr. AI receptionist: $200-500/mo. We break down every cost — setup, per-minute rates, hidden fees — so you can compare accurately.

January 10, 202621 min read

Vapi vs Retell vs Bland AI: Complete Comparison [2026]

Compare Vapi, Retell AI, and Bland AI for building voice agents. See pricing, latency, features, and which platform wins for your use case.

January 10, 202624 min read

What is an AI Voice Agent? Complete Guide [2026]

Learn what AI voice agents are, how they work, costs, and why businesses are switching from human receptionists. Complete guide with pricing comparison.

January 10, 202624 min read
    Connor Gallic - Founder & CEO | KaiCalls