{
  "title": "KaiCalls 2026 call report: when small businesses get calls",
  "url": "https://www.kaicalls.com/statistics/after-hours-call-report-2026",
  "citation": "KaiCalls (2026). KaiCalls 2026 call report: when small businesses get calls. https://www.kaicalls.com/statistics/after-hours-call-report-2026",
  "reuse": "Free to quote and chart with a link to the report.",
  "published": "2026-11-06",
  "window": {
    "start": "2026-01-01",
    "end": "2026-11-05"
  },
  "population": "Real inbound customer calls Kai answered for 103 small businesses. House, demo and test lines, owners calling their own line, setup calls and outbound calls are left out.",
  "after_hours_definition": "Outside Monday to Friday, 09:00 to 16:59, in the business’s own time zone.",
  "headline": {
    "answered_calls": 4715,
    "businesses": 103,
    "after_hours_share": 0.3,
    "after_hours_share_without_largest_account": 0.414,
    "weekend_share": 0.12,
    "busiest_hour_local": 11,
    "busiest_day": "Monday",
    "conversation_share": 0.623,
    "caller_never_spoke_share": 0.265,
    "median_call_seconds": 67,
    "median_call_seconds_without_largest_account": 121,
    "largest_account_share": 0.47
  },
  "week": [
    {
      "day": "Mon",
      "calls_by_hour": [
        3,
        5,
        3,
        0,
        1,
        0,
        9,
        5,
        21,
        71,
        100,
        112,
        102,
        101,
        73,
        106,
        77,
        50,
        25,
        19,
        14,
        12,
        6,
        4
      ],
      "calls_by_hour_without_largest_account": [
        3,
        5,
        3,
        0,
        0,
        0,
        9,
        3,
        10,
        31,
        39,
        42,
        44,
        45,
        34,
        52,
        47,
        44,
        21,
        16,
        12,
        11,
        6,
        4
      ],
      "low_sample_by_hour": [
        1,
        1,
        1,
        1,
        1,
        1,
        1,
        1,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        1,
        0,
        1,
        1,
        1
      ]
    },
    {
      "day": "Tue",
      "calls_by_hour": [
        0,
        5,
        0,
        2,
        3,
        1,
        3,
        2,
        35,
        66,
        77,
        101,
        49,
        82,
        79,
        85,
        72,
        39,
        39,
        18,
        11,
        10,
        9,
        12
      ],
      "calls_by_hour_without_largest_account": [
        0,
        5,
        0,
        2,
        3,
        1,
        3,
        1,
        23,
        25,
        34,
        54,
        24,
        34,
        37,
        36,
        40,
        22,
        28,
        14,
        10,
        10,
        8,
        12
      ],
      "low_sample_by_hour": [
        1,
        1,
        1,
        1,
        1,
        1,
        1,
        1,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        1,
        1,
        1,
        1
      ]
    },
    {
      "day": "Wed",
      "calls_by_hour": [
        4,
        1,
        5,
        4,
        2,
        1,
        5,
        4,
        24,
        59,
        84,
        85,
        96,
        85,
        98,
        88,
        82,
        39,
        29,
        19,
        12,
        9,
        4,
        3
      ],
      "calls_by_hour_without_largest_account": [
        4,
        1,
        5,
        4,
        2,
        1,
        3,
        2,
        16,
        20,
        34,
        47,
        35,
        34,
        43,
        39,
        41,
        28,
        23,
        16,
        10,
        8,
        4,
        3
      ],
      "low_sample_by_hour": [
        1,
        1,
        1,
        1,
        1,
        1,
        1,
        1,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        1,
        1,
        1
      ]
    },
    {
      "day": "Thu",
      "calls_by_hour": [
        1,
        1,
        7,
        2,
        3,
        1,
        2,
        10,
        24,
        66,
        64,
        91,
        80,
        70,
        89,
        80,
        68,
        35,
        20,
        20,
        13,
        7,
        7,
        4
      ],
      "calls_by_hour_without_largest_account": [
        1,
        1,
        7,
        2,
        3,
        1,
        2,
        5,
        13,
        26,
        22,
        39,
        37,
        29,
        47,
        36,
        40,
        26,
        14,
        18,
        11,
        7,
        7,
        4
      ],
      "low_sample_by_hour": [
        1,
        1,
        1,
        1,
        1,
        1,
        1,
        1,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        1,
        1,
        1
      ]
    },
    {
      "day": "Fri",
      "calls_by_hour": [
        8,
        5,
        3,
        7,
        5,
        2,
        5,
        8,
        13,
        70,
        74,
        83,
        76,
        94,
        92,
        111,
        61,
        30,
        28,
        23,
        11,
        6,
        8,
        2
      ],
      "calls_by_hour_without_largest_account": [
        8,
        5,
        3,
        7,
        5,
        2,
        5,
        4,
        4,
        24,
        25,
        42,
        28,
        40,
        38,
        51,
        30,
        20,
        20,
        21,
        10,
        6,
        8,
        2
      ],
      "low_sample_by_hour": [
        1,
        1,
        1,
        1,
        1,
        1,
        1,
        1,
        1,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        1,
        1,
        1
      ]
    },
    {
      "day": "Sat",
      "calls_by_hour": [
        4,
        2,
        8,
        3,
        3,
        1,
        5,
        8,
        17,
        40,
        41,
        44,
        33,
        38,
        28,
        18,
        26,
        8,
        16,
        14,
        9,
        5,
        13,
        6
      ],
      "calls_by_hour_without_largest_account": [
        4,
        2,
        8,
        3,
        2,
        1,
        5,
        7,
        13,
        18,
        18,
        16,
        10,
        24,
        13,
        10,
        13,
        6,
        14,
        13,
        8,
        5,
        12,
        6
      ],
      "low_sample_by_hour": [
        1,
        1,
        1,
        1,
        1,
        1,
        1,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        0,
        1,
        0,
        0,
        0,
        1,
        1,
        1,
        1
      ]
    },
    {
      "day": "Sun",
      "calls_by_hour": [
        1,
        3,
        2,
        0,
        2,
        0,
        1,
        2,
        5,
        7,
        17,
        8,
        17,
        16,
        16,
        13,
        17,
        5,
        10,
        12,
        5,
        10,
        3,
        2
      ],
      "calls_by_hour_without_largest_account": [
        1,
        3,
        2,
        0,
        2,
        0,
        1,
        1,
        5,
        6,
        11,
        5,
        11,
        8,
        15,
        10,
        11,
        5,
        8,
        8,
        4,
        10,
        3,
        2
      ],
      "low_sample_by_hour": [
        1,
        1,
        1,
        1,
        1,
        1,
        1,
        1,
        1,
        1,
        0,
        0,
        0,
        0,
        1,
        0,
        1,
        1,
        1,
        1,
        1,
        1,
        1,
        1
      ]
    }
  ],
  "days": [
    {
      "day": "Mon",
      "share": 0.195,
      "shareWithoutLargest": 0.192
    },
    {
      "day": "Tue",
      "share": 0.17,
      "shareWithoutLargest": 0.17
    },
    {
      "day": "Wed",
      "share": 0.179,
      "shareWithoutLargest": 0.169
    },
    {
      "day": "Thu",
      "share": 0.162,
      "shareWithoutLargest": 0.159
    },
    {
      "day": "Fri",
      "share": 0.175,
      "shareWithoutLargest": 0.163
    },
    {
      "day": "Sat",
      "share": 0.083,
      "shareWithoutLargest": 0.092
    },
    {
      "day": "Sun",
      "share": 0.037,
      "shareWithoutLargest": 0.053
    }
  ],
  "months": [
    {
      "month": "2026-01",
      "calls": 214,
      "callsWithoutLargest": 204
    },
    {
      "month": "2026-02",
      "calls": 224,
      "callsWithoutLargest": 214
    },
    {
      "month": "2026-03",
      "calls": 402,
      "callsWithoutLargest": 185
    },
    {
      "month": "2026-04",
      "calls": 529,
      "callsWithoutLargest": 225
    },
    {
      "month": "2026-05",
      "calls": 619,
      "callsWithoutLargest": 340
    },
    {
      "month": "2026-06",
      "calls": 619,
      "callsWithoutLargest": 199
    },
    {
      "month": "2026-07",
      "calls": 571,
      "callsWithoutLargest": 276
    },
    {
      "month": "2026-08",
      "calls": 432,
      "callsWithoutLargest": 272
    },
    {
      "month": "2026-09",
      "calls": 597,
      "callsWithoutLargest": 309
    },
    {
      "month": "2026-10",
      "calls": 403,
      "callsWithoutLargest": 239
    },
    {
      "month": "2026-11",
      "calls": 104,
      "callsWithoutLargest": 35
    }
  ],
  "caller_turns": [
    {
      "label": "Caller never spoke",
      "calls": 1250,
      "share": 0.265
    },
    {
      "label": "One reply",
      "calls": 529,
      "share": 0.112
    },
    {
      "label": "2 to 4 replies",
      "calls": 752,
      "share": 0.159
    },
    {
      "label": "5 or more replies",
      "calls": 2184,
      "share": 0.463
    }
  ],
  "durations": [
    {
      "label": "Under 15 s",
      "calls": 928,
      "share": 0.197
    },
    {
      "label": "15 to 29 s",
      "calls": 488,
      "share": 0.104
    },
    {
      "label": "30 to 59 s",
      "calls": 792,
      "share": 0.168
    },
    {
      "label": "1 to 3 min",
      "calls": 1292,
      "share": 0.274
    },
    {
      "label": "3 to 10 min",
      "calls": 851,
      "share": 0.18
    },
    {
      "label": "10 min or more",
      "calls": 364,
      "share": 0.077
    }
  ]
}